Senior Manager, Order-to-Cash

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the operational framework, processes, controls, and organizational structure for a scalable Order-to-Cash function.

• Recruit, mentor, and manage the team as the business expands.

• Set policies and guidelines for pay-as-you-go and commitment billing models, invoice modifications, collections strategy, and billing systems change management.

• Act as the subject matter expert for initiatives related to new product and process introductions.

• Oversee the mapping of the billing systems technology stack to ensure alignment between metered usage, contract entitlements, and billable usage.

• Collaborate with the Billing Engineering and Finance Systems teams.

• Lead improvements in systems and processes, including the adoption of AI, automation projects, and integrations.

• Ensure robust accounts receivable health through aging reviews, collections coordination, and the resolution of billing inquiries.

• Assist with monthly accounting close activities, including contract evaluations, reconciliations, usage analysis, invoice trends, accounts receivable write-offs, and analytics.

• Support external audits and manage Order-to-Cash-related PBC requests.

⛳️ Requirements

• Minimum of 8 years of progressive experience in order-to-cash and billing operations.

• At least 5 years of experience focusing on billing and collections within a SaaS or technology company.

• Familiarity with automation tools and ERP systems such as NetSuite, Stripe, and Salesforce CPQ.

• Experience with marketplace platforms, including AWS, Azure, and GCP, as well as reporting.

• Strong analytical and problem-solving capabilities.

• Proficient in interpreting complex contracts and data sets.

• Exceptional organizational skills with a keen eye for detail.

• Strong communication and cross-functional collaboration abilities.

• Capacity to present financial insights in a clear manner.

• Experience in designing and maintaining internal controls and documentation to ensure audit readiness and SOX compliance.

🏝️ Benefits

• Employer contributions towards healthcare expenses.

• Stock options or equity in the company.

• Flexible time off policy for employees in the US.

• Generous time off provisions for employees in other countries.

• USD $500 allowance for home office setup for remote employees.

• Opportunities to connect with colleagues during company-wide offsite events.

• Flexible work environment.

• Remote-friendly work arrangements.