Senior Manager, Operations Strategy Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and uphold an Operations Strategy enablement roadmap that aligns with organizational priorities and business goals.

• Recognize established capabilities, technologies, and operational practices that are adaptable and scalable across various operational functions.

• Spearhead strategic enablement initiatives from the development of business cases to implementation, adoption, and performance assessment.

• Convert operational requirements into precise business needs and collaborate with Product and Technology to create scalable solutions.

• Establish governance frameworks, work plans, milestones, dependencies, success metrics, and decision points for intricate cross-functional projects.

• Foster alignment and accountability among functional teams while proactively addressing risks, constraints, and conflicting priorities.

• Assist in the advancement of automation, artificial intelligence, and other innovative capabilities.

• Create repeatable playbooks and implementation strategies that expedite the deployment of new capabilities.

• Evaluate initiative performance and adoption, leveraging data and stakeholder feedback to pinpoint opportunities for ongoing optimization.

• Deliver concise recommendations, progress reports, and decision support to senior management.

• Cultivate strong partnerships to encourage consistent execution and enterprise-wide thought.

⛳️ Requirements

• Bachelor’s degree in business, operations, strategy, finance, technology, or a related discipline; equivalent relevant experience will also be accepted.

• Over 5 years of experience in operations strategy, business transformation, operational excellence, product operations, program management, consulting, or a similar field.

• Proven track record of leading intricate, cross-functional initiatives from concept to implementation with measurable outcomes.

• Strong grasp of operational processes, technology-driven transformation, and change management.

• Capability to identify interconnections across business functions and translate successful solutions into broader organizational competencies.

• Experience in developing business cases, specifying requirements, managing implementation plans, and assessing business impact.

• Excellent analytical and problem-solving abilities, with a talent for converting data and uncertainty into clear recommendations and action plans.

• Outstanding written and verbal communication skills, including the capacity to influence stakeholders and effectively engage with senior leaders.

• Ability to blend strategic thinking with practical execution in a dynamic, fast-paced environment.

• Experience in financial services, fintech, lending, servicing, or another highly regulated sector is preferred.

• Background in implementing automation, artificial intelligence, or customer engagement technologies.

🏝️ Benefits

• Performance-based bonuses

• Equity grants

• Flexible, remote work environment

• 401(k) matching program

• Generous paid time off

• Medical coverage

• Dental coverage

• Vision coverage

• Tuition reimbursement

• DoorDash DashPass

• Figo pet insurance

• Rocket Lawyer

• Access to LinkedIn Learning

• Fringe lifestyle benefits platform

• Rewards from vendors including Uber, DoorDash, and UrbanSitter