Senior Manager, Operations – FleetCare

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations of FleetCare, including performance metrics, customer support, vendor management, and maintenance coordination.

• Provide both strategic and operational guidance to a team of 10–15 FleetCare Coordinators.

• Manage daily processes such as approval of purchase orders and repair estimates.

• Track overdue maintenance events while assessing vendor performance and exploring warranty opportunities.

• Ensure precise reporting and case management utilizing Salesforce, Power BI, and SharePoint.

• Supervise work analysis, vehicle planning and scheduling, assignment of technician tasks, productivity monitoring, and review of repair orders.

• Conduct strategic labor planning, optimize staffing and shift schedules, and manage workflow processes.

• Lead initiatives related to training, development, performance management, recruiting, hiring, onboarding, payroll, and succession planning.

• Cultivate customer relationships, resolve issues, enhance satisfaction, ensure retention, and maintain vehicle uptime.

• Collaborate with Sales on new business ventures, customer care strategies, customer visits, and annual assessments.

• Develop and oversee maintenance budgets, cost controls, and P&L activities at various locations.

• Manage vendor sourcing, invoicing, payroll processing, purchase orders, bill backs, warranty recoveries, and ensure data integrity.

• Direct asset management, capital expenditure projects, shop tooling, vehicle specifications, and parts inventory management.

• Lead quality assurance initiatives, including planning, corrective actions, inspections, root cause analysis, audits, and continuous improvement efforts.

• Ensure compliance with workplace safety regulations, EPA standards, proper documentation, cleanliness, and repair quality.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• An Associate's or Bachelor's degree is preferred.

• At least 3 years of supervisory experience is required.

• Minimum of 4 years in an operations environment or proven success in a Ryder role is required.

• Experience with strategic labor, financial, operational, quality, safety, and asset management processes, along with related metrics, is required.

• Strong verbal and written communication skills are essential.

• A focus on customer service with a proven ability to establish strong customer relationships.

• Skills in workflow analysis and management.

• Capable of independently solving complex operational issues in a timely manner.

• Ability to address critical customer concerns for major accounts.

• Proficient in leading, training, and developing a self-directed management team.

• Ability to function both independently and collaboratively within a team.

• Adaptability to thrive in a fast-paced environment.

• Proficient in multitasking, staying organized, and managing time effectively.

• Detail-oriented with strong follow-up skills.

• Intermediate proficiency in Microsoft Word and Excel is preferred.

• Experience with fleet management software is preferred.

• Maintenance and technical experience in a shop setting is preferred.

• Willingness to travel 1–10% of the time.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance coverage.

• Prescription drug coverage.

• Dental insurance benefits.

• Vision insurance options.

• Life insurance protection.

• Disability insurance coverage.

• Paid time off for vacation, illness, bereavement, family, and parental leave.

• Tax-advantaged 401(k) retirement savings plan.