Operations Director – Hotels

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and implement operational strategies across the hotel portfolio.

• Promote operational excellence by utilizing KPIs, data-driven decisions, and a focus on continuous improvement.

• Manage hotel business plans and budgets to enhance profitability and productivity.

• Evaluate revenue and pricing strategies to optimize results while safeguarding brand reputation.

• Cultivate trusted relationships with stakeholders and unite teams around common objectives.

• Oversee asset optimization and capital planning, including space reconfiguration, outsourcing, and CAPEX investments.

• Maintain brand standards and ensure service excellence throughout the portfolio.

• Identify opportunities for improvement and implement action plans in collaboration with hotel teams.

• Nurture talent, enhance leadership capabilities, and facilitate succession planning.

• Promote accountability, inclusivity, and ongoing development.

• Prepare for operational readiness for new hotel openings.

• Collaborate with Business Development to evaluate future growth opportunities.

• Supervise governance, risk management, and compliance efforts.

• Ensure compliance with legal, regulatory, and internal standards, making certain hotels are audit-ready.

• Advocate for innovation, technology integration, and sharing best practices to enhance operations, guest experiences, and productivity.

• Travel frequently across the hotel portfolio in a hands-on, field-based capacity.

⛳️ Requirements

• Over 10 years of experience in senior leadership roles within the hospitality sector.

• Proven ability to set strategic direction, influence at the executive level, and convert business priorities into actionable plans.

• Strong knowledge of hotel performance metrics, profitability, revenue optimization, and sustainable growth factors.

• Demonstrated experience in leading operations across multiple hotel properties.

• Capability to unite teams, foster stakeholder relationships, and effectively influence at all organizational levels.

• Leadership style that prioritizes talent development, accountability, and the cultivation of a vibrant organizational culture.

• A mindset focused on continuous improvement, with the confidence to challenge conventional practices and embrace innovation.

• Ability to quickly adapt and make informed decisions in a fast-paced hospitality environment.

• Commitment to integrity, transparency, and ethical practices.

• High standards with a strong emphasis on operational excellence.

• Acknowledgment of diverse perspectives and a commitment to collaboration and inclusion.

🏝️ Benefits

• Employee Assistance Programme (EAP) offering confidential wellbeing support and 24/7 access to remote GP appointments.

• Hotel room discounts at Splendid and partner hotels, along with reduced rates for friends and family.

• Discounts on Food & Beverage across hotels.

• Life Assurance coverage.

• Salary Sacrifice Car Scheme providing a fully insured and maintained new car for a fixed monthly salary deduction.

• Stream access to earned wages up to 50% and discounts at various Highstreet retailers.

• Automatic enrollment in the company pension scheme.

• Opportunities for Learning & Development to enhance skills and advance your career.