Senior Manager, Marketplaces

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee marketplace GMV, contribution margin, and profitability in alignment with plans; present results to the Senior Director and Finance team.

• Assist in the development of annual operating plans, forecasts, and inventory strategies.

• Manage execution across the Amazon channel, including 1P vs. 3P, FBA/FBM/AWD mix, and pricing strategies.

• Support the launch of new marketplaces, beginning with Faire, through market analysis, launch planning, and go/no-go assessments.

• Advise on participation in key events such as Prime Day, Walmart Deals, Holiday promotions, and platform-specific deal events.

• Convert marketplace objectives into channel-specific plans that align with DTC, brand, and enterprise goals.

• Oversee inventory planning, forecasting, replenishment, wholesale operations, and cross-platform inventory management.

• Monitor key metrics such as in-stock rate, IPI score, stranded inventory, and aged SKUs while implementing corrective measures.

• Coordinate supply chain efforts with central operations, third-party logistics, and vendors.

• Develop and maintain scalable Standard Operating Procedures (SOPs) and workflows.

• Provide guidance and support for retail media initiatives across Sponsored Products, Sponsored Brands, Sponsored Display, DSP, Walmart Connect, TikTok, and similar platforms.

• Implement keyword and ASIN strategies, allocating ad budgets within the approved portfolio plan.

• Track and enhance TACoS, incrementality, new-to-brand growth, and media-driven profitability.

• Collaborate with Paid Media and Ecomm/SEO teams to enhance conversion rates and organic rankings.

• Assess beta programs and new paid products across various platforms.

• Supervise storefront and catalog health to ensure marketplace optimization.

• Ensure adherence to platform compliance and collaborate with Brand Protection on Brand Registry and intellectual property protection.

• Keep abreast of algorithm changes and category trends.

• Monitor portfolio KPIs and work with Data & Insights for reporting purposes.

• Identify growth opportunities, test various strategies related to advertising, pricing, and promotions, and document outcomes.

• Lead and mentor direct reports as well as the marketplace Ops/Catalog team.

• Manage relationships with agencies and external partners.

• Collaborate with Finance, Marketing, Growth, Performance-Led Creative, Inventory, and Supply Chain teams.

⛳️ Requirements

• 5-7 years of progressive experience in ecommerce, marketplace, or retail operations, with a minimum of 3 years managing Amazon for a multi-SKU brand.

• Experience in a dynamic, multi-SKU setting (retail, beauty, or consumer products) involving frequent launches, promotions, and inventory decisions.

• Proficient in 1P/3P strategies, FBA/FBM/AWD, retail media (Sponsored Products, Sponsored Brands, Sponsored Display, DSP), and catalog and compliance management.

• Working knowledge of P&L drivers (GMV, margin, TACoS, inventory turns) with the ability to analyze and act on findings.

• Experience in launching or supporting a new marketplace or channel, or a strong desire to do so.

• Proven track record in developing and leading managers or specialists across operations, media, and catalog.

• Capability to work closely with a Senior Director and independently manage execution while ensuring alignment with portfolio strategies.

• Preferred: hands-on Amazon experience with Seller Central, Advertising Console, and Brand Registry in a high-growth DTC or consumer brand.

• Preferred: background in retail or beauty, or experience in another high-velocity, multi-SKU category.

• Preferred: experience with wholesale or B2B marketplaces such as Faire.

🏝️ Benefits

• Generous paid time off.

• Company-covered health insurance.

• 5% 401k match.

• Discounts on all Comfrt products.

• Supportive, creative work environment.

• Flexibility and collaborative support in a fully remote setting.

• Purpose-driven organization focused on comfort and mental wellness.

• Equal opportunity employer committed to diverse backgrounds, perspectives, and skills.