Senior Manager – Learning & Development

This is a fully remote position, open to applicants in New York.

📋 Description

• Design, oversee, and implement training programs for all hotel departments.

• Ensure training materials are up-to-date and comply with brand standards and regulations.

• Create and sustain onboarding resources that communicate Trailborn's service philosophy.

• Collaborate in managing the human aspect of hotel openings, rebranding, and operational shifts.

• Develop transition manuals and act as the primary training lead during transitions.

• Work with GMs and department heads to identify areas for skill improvement.

• Assess training outcomes and communicate key indicators, including GSS Scores.

• Certify and cultivate property-level trainers through the Train the Trainer initiative.

⛳️ Requirements

• Over 5 years of experience in training, talent development, or organizational effectiveness.

• Ideally possess experience in the hospitality sector.

• Capability to design and implement training programs across multiple properties or locations.

• Openness and ability to travel up to 50% of the time to various U.S. hotel sites.

• Bachelor’s degree in Hospitality Management, Human Resources, Education, or a similar field is preferred.

• Knowledge of Learning Management Systems (LMS) and e-learning authoring tools is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health insurance and retirement plans.

• Opportunities for career advancement and professional development.

• Employee discounts on hotel stays and services.