Senior Manager, Infrastructure Workplace Services – Virtualization Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct enterprise-wide operational support for RTX’s virtual computing environments, encompassing VDI, engineering compute platforms, and virtualization infrastructure.

• Supervise a team dedicated to ensuring reliable, secure, scalable, and sustainable virtual platforms.

• Collaborate with technology and business teams to formulate strategies, roadmaps, standards, and best practices.

• Propel platform standardization, operational excellence, innovation, continuous improvement, reliability, and customer satisfaction.

• Oversee KPIs and assess solution supportability.

• Enhance cross-platform capabilities and guarantee consistent support across different domains.

• Forge partnerships across Enterprise Digital Technology and business organizations to synchronize virtualization strategies.

• Spearhead technology roadmaps, standards, and best practices for virtualization and interconnected platforms.

• Foster platform resilience and customer satisfaction across global operations.

• Impact enterprise architecture and technology decisions by assessing solution options and conveying value to both technical and executive stakeholders.

• Ensure high availability, security, scalability, and cost-effectiveness across virtual platforms.

• Cultivate team capabilities through cross-training, documentation, and knowledge sharing.

• Aid business growth, new program onboarding, and emerging requirements through scalable operational processes.

• Reference documented work instructions for daily job activities.

⛳️ Requirements

• A University Degree or equivalent experience and a minimum of 10 years of relevant prior experience, or an Advanced Degree in a related field with at least 7 years of experience.

• Capability to collaborate with customers and senior leadership, ensuring deliverables are met and driving accountability for key milestones.

• Proven experience in leading and delivering reliable operational platforms in global production environments.

• Background in supporting virtual desktop infrastructure in medium to large enterprise settings.

• Familiarity with virtualization technologies and architectures across compute, network, storage, application, and automation layers.

• Experience in strategic planning, technology roadmapping, and deploying sustainable solutions in intricate, 24/7 production environments.

• Exceptional interpersonal, communication, and customer service abilities.

• Proficiency in collaborating with senior technical and business leaders.

• Aptitude for solving complex problems, balancing competing priorities, and delivering practical, supportable solutions.

• Knowledge of UNIX/Linux/Solaris and/or Windows integration in medium to large-scale environments.

• Working knowledge of cloud platforms and operational models for high-availability environments.

• Experience with enterprise storage technologies such as NetApp and PowerMax.

• U.S. citizenship is required as only U.S. citizens are permitted to access information under this program/contract.

• Written work instructions are available in English only.

🏝️ Benefits

• Compensation.

• Healthcare benefits.

• Wellness benefits.

• Retirement benefits.

• Work/life benefits.

• Parental leave, including paternal leave.

• Flexible work schedules.

• Achievement awards.

• Educational assistance.

• Child/adult backup care.

• Career development programs.

• Recognition programs.