Senior Manager, Infrastructure

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead the enterprise infrastructure division that supports SGC Corporate, Superior, BAMKO, and TOG.

• Report directly to the Chief Information Officer.

• Take ownership of network, computing, storage, data protection, IT operations, end-user services, Microsoft 365 collaboration, and business continuity/disaster recovery.

• Manage firewalls, switching, routing, wireless, WAN/SD-WAN, and voice services across SonicWall, Palo Alto, and Ubiquiti environments.

• Oversee compute and storage solutions, enterprise backup, 24×7 monitoring, patching, and change management.

• Define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), conduct recovery testing, and perform capacity planning across both on-premises and colocation environments.

• Lead the IT Service Desk and IT Service Management (ITSM) initiatives using FreshService.

• Manage endpoints using NinjaOne and oversee the administration of Exchange, SharePoint, OneDrive, and Teams.

• Coach, develop, and retain a globally distributed infrastructure team located in the US, India, and Vietnam.

• Build team strength and support the career advancement of team members.

• Travel occasionally, approximately 15–20% of the time.

⛳️ Requirements

• A minimum of 8 years of progressive experience in infrastructure.

• 4 to 5 years of experience managing infrastructure teams.

• Career advancement through networking roles or similar experience.

• Hands-on expertise in switching, firewalls, routing, wireless, SD-WAN, and voice systems.

• Experience in data center operations, including servers, storage, virtualization, and backup/recovery solutions.

• Demonstrated experience in team leadership.

• Exceptional skills in influencing and persuading others.

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent hands-on experience.

• Preferred: Experience with Managed Service Providers.

• Preferred: Familiarity with Microsoft end-user technologies, email, and collaboration platforms.

• Preferred: Certifications such as CCNA/CCNP, PCNSE, and/or ITIL Foundation.

• Preferred: Experience in publicly traded, SOX-regulated environments.

• Preferred: Experience supporting manufacturing or warehouse/distribution operations.

• Preferred: Experience managing or collaborating with offshore or distributed teams.

🏝️ Benefits

• Fully remote work environment.

• Occasional travel required (approximately 15–20%).

• Succession-track development leading towards a Director position.

• Structured exposure to business applications, project management, and IT leadership that interacts with business operations.

• Opportunities for growth and broader leadership roles within enterprise IT.