Senior Manager, Global Deal Desk

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and scale the Global Deal Desk function.

• Act as the main escalation point for non-standard deal structures, pricing exceptions, and complex approvals.

• Design and maintain workflows for deal approval, pricing guidelines, discount frameworks, and escalation policies.

• Lead the strategy, configuration, and governance of CPQ in collaboration with GTM Systems.

• Implement Temporal’s consumption-based pricing model within the Deal Desk.

• Document, review, and enforce usage commitments, ramp structures, drawdown mechanics, and true-up provisions.

• Create commercial frameworks for international markets in conjunction with GTM Operations and Sales leadership.

• Take into account regional pricing, local currency, tax, and legal entity factors.

• Liaise with Sales, Finance, Legal, and GTM Operations on deal-related matters.

• Collaborate with Finance on revenue recognition implications while maintaining clear audit trails.

• Develop Deal Desk playbooks, templates, and self-service resources.

• Promote the adoption and optimization of AI tools within Deal Desk workflows.

• Manage Deal Desk reporting and analytics, including metrics such as deal velocity, exception rates, approval turnaround times, non-standard term frequency, and discount trends.

• Recruit, develop, and expand the capabilities and structure of the Deal Desk team.

⛳️ Requirements

• Over 7 years of experience in Deal Desk, GTM Operations, Sales Operations, or a similar commercial operations role.

• Direct responsibility for deal structuring and approval workflows.

• Proven experience in designing or operationalizing Deal Desk processes for consumption, usage-based, or hybrid pricing models.

• Familiarity with quoting ramp structures, commitment tiers, true-up mechanics, and revenue recognition implications.

• Practical experience in administering and evolving a CPQ platform, such as Nue, DealHub, Conga, or similar.

• Expertise in product catalog management, pricing rule configuration, approval workflow design, and cross-functional governance.

• Experience in structuring and approving deals across diverse geographies.

• Working knowledge of regional commercial, legal, and tax considerations, including local currency, local entity contracting, regional pricing, and VAT/GST.

• Practical experience using AI tools for deal review, quote generation, commercial data analysis, or automation.

• Strong understanding of SaaS commercial constructs, including multi-year agreements, ramp deals, ELAs, co-termination, and consumption commitments.

• Knowledge of revenue recognition under ASC 606.

• Ability to engage credibly with Sales, Finance, Legal, and GTM Operations.

• Excellent analytical skills and the capability to communicate insights to senior leadership.

• Proficiency in building scalable processes, playbooks, and policies.

• Salesforce experience is mandatory.

🏝️ Benefits

• Equity.

• AI Notetaker for interview recording and transcription.

• Reasonable accommodation for individuals with disabilities.