Senior Manager, Global Coverage – Project Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee a team of Project Managers with varying levels of expertise.

• Leverage Cint’s proprietary software to design and manage research surveys focused on advertising effectiveness and professional services.

• Serve as the primary escalation point for team members concerning platform challenges, client issues, and significant project-scope modifications.

• Cultivate a thorough understanding of the Market Research and Digital Advertising sectors and how Cint’s technology addresses industry challenges.

• Assist the team in handling multiple simultaneous projects while ensuring high quality with minimal supervision.

• Gather and extract data from proprietary software, Microsoft Excel, Power BI, Salesforce, Qualtrics, and other resources for both internal and external clients.

• Collaborate with Sales Directors, Account Management, Product, and Finance to ensure smooth project execution and product innovation.

• Work autonomously with efficient time management skills.

• Build relationships with external client personnel, anticipate their needs, and deliver exceptional customer service within budget constraints.

• Propose solutions and coordinate with internal teams and external partners to ensure projects are completed on schedule and within budget.

• Mentor and develop team members, lead strategic initiatives, and work collaboratively across functions to enhance operational efficiency and diversify the coverage portfolio.

• Engage in rotational shifts to support 24×7 customer coverage.

⛳️ Requirements

• Bachelor’s degree (BA/BS).

• At least 8 years of customer-facing experience with a demonstrated ability to manage multiple complex projects under tight deadlines.

• A minimum of 5 years managing, developing, and scaling teams.

• Proficient in Google Suite, Excel, Word, and PowerPoint.

• Strong work ethic with a self-driven mindset and a commitment to achieving goals.

• Detail-oriented and a self-starter who is enthusiastic about acquiring new skills and concepts.

• A natural sense of accountability, with the ability to provide proactive and constructive feedback.

• Excellent written and verbal communication skills in English; proficiency in additional languages is highly desirable.

• Familiarity with the online market research ecosystem.

• Understanding of programmatic sampling.

• Experience in survey design using Qualtrics, Survey Monkey, etc.

• Coursework or experience in Market Research.

• Microsoft Excel certification.

• Statistical knowledge or familiarity with SPSS, STATA, SAS.

🏝️ Benefits

• Competitive salary that reflects experience.

• Comprehensive training and opportunities for professional development and advancement.

• Global exposure to leading companies in the market research industry.

• Company-provided laptop and other resources to facilitate remote work.