Senior Manager, Global Coverage

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee a team of Project Managers with varying levels of expertise.

• Employ Cint’s proprietary software to design and manage research surveys focused on advertising effectiveness and professional services.

• Serve as the primary point of escalation for team members concerning platform issues, client inquiries, and significant changes to project scope.

• Cultivate a strong understanding of the Market Research and Digital Advertising sectors, and how Cint leverages technology to address challenges.

• Assist the team in handling multiple projects simultaneously while maintaining high-quality standards across studies.

• Collect and analyze data from proprietary software, Microsoft Excel, Power BI, Salesforce, Qualtrics, and other platforms for both internal and external clients.

• Collaborate with Sales Directors, Account Management, Product, and Finance teams to ensure smooth project execution and ongoing product development.

• Operate independently with effective time management skills.

• Build strong relationships with external clients, anticipate their needs, and provide exceptional customer service while adhering to budget constraints.

• Assess project requirements, suggest optimal solutions, and coordinate with internal teams and external partners to ensure timely project delivery within budget.

• Participate in rotational shifts to provide 24x7 customer support.

• Mentor and develop team members, spearhead strategic initiatives, and work cross-functionally to enhance operational efficiency and diversify the coverage portfolio.

⛳️ Requirements

• BA/BS Degree.

• At least 8 years of customer-facing experience demonstrating the ability to manage multiple complex projects under tight deadlines.

• A minimum of 5 years of experience in managing, developing, and scaling teams.

• Proficient in Google Suite, Excel, Word, and PowerPoint.

• Strong work ethic with a self-motivated approach and a drive to achieve goals.

• Detail-oriented self-starter eager to acquire new skills and concepts.

• A natural sense of accountability with the ability to provide proactive and thoughtful feedback.

• Excellent written and verbal communication skills in English; additional languages are highly advantageous.

• Familiarity with the online market research ecosystem.

• Understanding of programmatic sampling.

• Experience in survey design using Qualtrics, Survey Monkey, etc.

• Coursework or experience in Market Research.

• Certification in Microsoft Excel.

• Statistical knowledge or practical experience with SPSS, STATA, SAS.

🏝️ Benefits

• Competitive salary based on experience.

• Comprehensive training and opportunities for professional development and advancement.

• Global exposure to leading companies in the market research sector.

• Company-provided laptop and additional resources to facilitate remote work.