Senior Manager, Franchise and License Development

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee the franchise development lead database and facilitate prompt, professional communication with prospective franchise applicants.

• Administer the disclosure and vetting processes, which include reviewing and analyzing financial data, background checks, credit reports, and evaluating business and operational experience.

• Cultivate relationships with potential franchisees and assist candidates in navigating established development protocols.

• Work collaboratively with Business Development, Operations, Legal, Accounting, franchise partners, candidates, and external vendors throughout the candidate evaluation and approval process.

• Monitor the status of candidates and deal pipelines, including milestones, outstanding requirements, and subsequent steps.

• Oversee the collection, preparation, presentation, execution, and tracking of legal documentation and associated fees.

• Ensure compliance with franchise development agreements, legal stipulations, development commitments, incentive programs, and regulatory standards.

• Maintain records of exclusive and non-exclusive development territories.

• Assist in addressing franchise non-compliance issues.

• Manage franchise renewals, covering reporting, notifications, disclosures, updated information, contingencies, agreements, and fees.

• Oversee store transfers from qualification to closing, including Right of First Refusal reviews and transfer documentation.

• Handle franchise development vendor relationships and coordinate efforts with internal teams.

• Track vendor terms, contractual obligations, expiration dates, renewals, and milestones.

• Assess vendor performance and enhance external partnerships, tools, and services.

• Continuously refine franchise development processes, tools, templates, reporting, and resources.

• Maintain precise records for pipelines, agreements, renewals, transfers, territories, and development activities.

• Identify process risks, outstanding requirements, and potential delays, resolving issues with stakeholders.

• Implement follow-up and tracking practices that enhance accountability throughout the franchise development lifecycle.

⛳️ Requirements

• Approximately 5–7 years of experience in franchise and license development, business development, real estate, deal administration, or a related field.

• Proven experience in managing intricate projects, processes, or pipelines that involve multiple stakeholders, milestones, and deadlines.

• Full-cycle deal management experience.

• Background in reviewing, managing, or coordinating contracts and other detailed legal or business documents.

• Demonstrated proficiency in proofreading and conducting meticulous document reviews with high accuracy.

• Outstanding organizational skills, meticulous attention to detail, and a strong commitment to follow-up and follow-through.

• Excellent written and verbal communication abilities.

• Capability to manage multiple requests, competing priorities, and deadlines while maintaining precision.

• Proven ability to work autonomously, exercise sound judgment, and proactively address problems.

• Strong relationship-building and customer service skills, able to work effectively with both internal and external partners.

• High level of integrity and the capacity to manage confidential and sensitive information appropriately.

• Strong proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and Teams.

• Experience with electronic document management and execution platforms, such as DocuSign and Adobe Acrobat.

• Preferred: experience in the franchising industry.

• Preferred: experience supporting franchise development agreements, renewals, transfers, disclosures, or related franchise lifecycle processes.

• Preferred: experience in a multi-unit restaurant, retail, hospitality, or consumer-facing franchise organization.

• Preferred: familiarity with franchise development regulatory and compliance requirements.

• Preferred: experience managing external vendors that support franchise development or business development activities.

• Ability to sit, stand, and use a computer for prolonged periods.

• Physical requirements can be fulfilled with or without reasonable accommodation.

🏝️ Benefits

• Annual bonus target: 15%.

• LTIP: $20,000 annually.

• Flexibility to work remotely or in an office environment.

• Occasional travel may be necessary based on business requirements.

• Reasonable accommodations for physical requirements.