Senior Manager, ezyVet Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the configuration, administration, and continuous management of ezyVet across all practices.

• Uphold standards for products, services, product groups, templates, tax codes, dispensing fees, user permissions, reporting structures, and additional settings.

• Assess user access and licensing, correcting discrepancies across practices.

• Act as the main escalation contact and manage the relationship with ezyVet and IDEXX.

• Build and configure ezyVet for new practices.

• Collaborate with Operations, Finance, IT, and clinical leadership to configure and test sites prior to their opening.

• Set up scheduling, resources, products, services, pricing, inventory, templates, permissions, and integrations.

• Lead training sessions and provide onsite launch support.

• Conduct post-launch reviews and make necessary adjustments.

• Create and maintain training resources, guides, videos, and checklists.

• Offer ongoing education and address recurring knowledge gaps.

• Work alongside Finance and Operations to ensure accurate reporting and support hospital operations.

• Audit product and service configurations, tax codes, dispensing fees, pricing, inventory setups, and costs.

• Analyze monthly inventory reports and investigate discrepancies or system issues.

• Resolve issues related to invoicing, payments, inventory, revenue, and financial reporting.

• Oversee implementation and ongoing management of ezyVet integrations.

• Test and troubleshoot integrations with IT, internal teams, and vendors.

• Assess new functionalities, integrations, and tools within ezyVet.

• Suggest system modifications that enhance workflow, consistency, or reporting.

• Maintain procedures for testing, approving, documenting, and communicating system changes.

⛳️ Requirements

• Extensive hands-on experience with ezyVet in a veterinary hospital, veterinary group, or veterinary software setting.

• Proficient in administering ezyVet beyond basic end-user capabilities.

• Experience with new site builds, implementations, conversions, or significant system projects.

• Strong knowledge of veterinary hospital operations, including inventory, invoicing, payments, scheduling, and reporting.

• Ability to comprehend how system configurations affect operational and financial outcomes.

• Excellent troubleshooting, project management, training, and communication skills.

• High attention to detail and the capability to work independently across multiple practices and projects.

• Willingness to travel for launches and other onsite support as necessary.

• Preferred: experience in building ezyVet sites from scratch.

• Preferred: experience with veterinary inventory and COGS reporting.

• Preferred: experience managing ezyVet integrations.

• Preferred: experience providing support for both general practice and specialty veterinary hospitals.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• FSA/HSA options.

• Paid time off.

• 401(k) plan with a company match.

• Paid Parental Leave.

• Elective benefits available through MetLife.

• Employee discounts for pet services.

• Discounted pet insurance.