Senior Manager, ERP Applications

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Act as the primary owner and subject matter authority for the Global Shop ERP application utilized across various manufacturing sectors.

• Oversee the entire lifecycle of ERP implementations, which includes planning, requirements gathering, configuration, testing, user acceptance, training, cutover, go-live, and post-implementation support.

• Create and manage project plans for implementations, including timelines, risks, issues, and communication strategies.

• Configure and sustain Global Shop modules for manufacturing, inventory, purchasing, production scheduling, engineering, and other operational functions.

• Diagnose and resolve intricate application issues, system defects, integration failures, and data inconsistencies.

• Generate and maintain PSQL queries, reports, dashboards, and data extracts.

• Collaborate with internal IT teams and third-party vendors on ERP integrations.

• Assess business processes and suggest ERP solutions that enhance efficiency, standardization, and data integrity.

• Coordinate software upgrades, patches, enhancements, and testing with vendors and implementation partners.

• Document ERP configurations, standard operating procedures, work instructions, and technical documentation.

• Provide application support to Global Shop users across various business locations.

• Train end users and business process owners on ERP functionalities and best practices.

• Manage relationships with the Global Shop software vendor and implementation partners.

• Supervise and guide ERP support personnel while establishing application support standards and processes.

• Support business acquisitions and future ERP expansion projects.

• Travel to manufacturing sites for implementations, training, and operational requirements (10–20%).

⛳️ Requirements

• A Bachelor's degree in Computer Science, Information Systems, Business, Manufacturing, Engineering, or a related field is highly preferred.

• 7–10 years of experience in supporting enterprise ERP systems within a manufacturing context.

• At least 5 years of practical experience with Global Shop ERP is required.

• Proven experience in leading full lifecycle ERP implementations from planning to post-go-live support.

• Experience in managing software vendors and implementation partners.

• Advanced functional and technical knowledge of the Global Shop ERP system.

• Experience in configuring and supporting manufacturing ERP environments.

• Strong understanding of manufacturing operations, including production, inventory, purchasing, warehouse management, and shop floor processes.

• Advanced skills in writing and troubleshooting PSQL queries.

• Experience in developing operational reports and data extracts.

• Experience in troubleshooting ERP integrations and coordinating with integration partners.

• Solid understanding of ERP security, user administration, and system configuration.

• Proficiency in Microsoft Office 365, including Excel, Word, Outlook, PowerPoint, Visio, SharePoint, and Teams.

• Familiarity with project management methodologies and tools.

• Previous supervisory or team leadership experience is preferred.

• Knowledge of business intelligence and reporting tools such as Power BI is preferred.

• Ability to work effectively in a fast-paced manufacturing environment while managing multiple priorities.

• Excellent project management and organizational skills.

• Strong analytical and problem-solving capabilities.

• Ability to identify root causes and implement sustainable solutions.

• Exceptional verbal, written, and presentation skills.

• Ability to cultivate strong relationships across both business and technical teams.

• Self-driven with a high level of ownership and accountability.

• Ability to communicate effectively with executives, business leaders, vendors, and end users.

• Strong leadership and mentoring capabilities.

• Willingness to travel to manufacturing sites as necessary.

• Proficiency in English is required based on the English-language posting and U.S. workplace context.

🏝️ Benefits

• Eligibility for an annual incentive plan linked to business and financial targets.

• Comprehensive medical, dental, and vision insurance coverage.

• Flexible hours and alternative work arrangements available.

• 401K plan with company matching contributions.

• Company-sponsored short- and long-term disability insurance.

• Generous paid time off policy.

• Personal days included.

• Employee wellness programs offered.

• Opportunities for career advancement.

• Professional development from industry experts.

• Option for remote work arrangements.