Senior Manager, Enterprise Solutions

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead and nurture the Enterprise Solutions team by defining roles, responsibilities, performance expectations, and development plans.

• Cultivate business partnerships, accountability, innovation, service, and a culture of continuous improvement.

• Oversee external partners and consultants, managing scope, expectations, deliverables, timelines, quality, and value.

• Administer resources, budgets, and vendor relationships while adhering to IT priorities and investment guidelines.

• Establish relationships with process owners and functional leaders across Operations, Manufacturing, Supply Chain, Sales, Finance, and other areas.

• Translate business requirements into actionable needs and solution opportunities.

• Facilitate discussions between business and IT regarding processes, data, and technological alternatives.

• Elevate strategic opportunities, investment requirements, and cross-functional priorities to the Director of IT.

• Identify, document, enhance, and standardize business processes and best practices.

• Conduct workshops for current-state and future-state process assessments and improvements.

• Create repeatable methodologies for requirements gathering, process design, solution evaluation, testing, implementation, and user adoption.

• Develop and uphold Enterprise Solutions roadmaps that align with business objectives and IT strategies.

• Recognize application capabilities, gaps, dependencies, lifecycle requirements, and areas for improvement.

• Suggest enhancements, modernization, consolidation, or replacement of applications.

• Plan and manage improvements, rollouts, upgrades, and integrations of Enterprise Solutions.

• Provide leadership for significant system implementations and transformation efforts.

• Coordinate requirements gathering, design, testing, deployment, stabilization, training, and organizational readiness activities.

• Supervise application support and collaborate with the Service Desk.

• Minimize technical debt, application complexity, and redundant features.

• Oversee Enterprise Solutions' involvement in data governance initiatives.

• Collaborate with data owners, stewards, and Data & Analytics teams to ensure data quality, reporting, analytics, and information management.

• Identify and facilitate automation, analytics, and AI initiatives.

• Establish metrics and KPIs to evaluate solution effectiveness and business value.

• Conduct post-implementation reviews and pinpoint ongoing improvement opportunities.

• Execute priorities and uphold standards and governance consistent with the IT strategy.

• Ensure adherence to security, regulatory, data protection, and company policies.

• Maintain centralized documentation and training materials.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Operations, Engineering, or a relevant field is required.

• A minimum of 8 years of progressive experience in business technology, Enterprise Solutions, business process enhancement, consulting, transformation, or similar areas.

• At least 5 years of experience leading teams and/or cross-functional business initiatives.

• Proven experience collaborating directly with business leaders and process owners to define and implement effective solutions.

• Strong comprehension of business processes and how technology, data, and process improvements can drive business results.

• Demonstrated experience leading or supporting enterprise system implementations, process transformations, or significant business improvement projects.

• Experience in developing requirements, facilitating business process discussions, and converting business needs into actionable solutions.

• Familiarity with data governance, data quality, analytics, or related information management fields.

• Excellent communication, facilitation, influencing, and stakeholder management skills.

• Proven ability to lead through influence across organizational boundaries.

• U.S. Citizenship is required due to access to export-controlled technology and data under ITAR, EAR, and FCI/CUI regulations.

• Preferred: experience in implementing ERP, CRM, supply chain, manufacturing, QMS, or other enterprise systems in a manufacturing or industrial setting.

• Preferred: experience leading initiatives in business process improvement or operational excellence.

• Preferred: experience with enterprise data governance and master data management.

• Preferred: exposure to AI initiatives such as automation, analytics, or AI-enhanced business process improvements.

• Preferred: experience leading data architecture, BI, or self-service reporting projects.

• Preferred: familiarity with cloud platforms and contemporary integration or DevOps practices.

• Preferred: professional certifications such as PMP, PMI-ACP, CSM, ITIL, Microsoft, Lean/Six Sigma, Prosci, or AI-related certifications.

• A Master’s degree in a relevant discipline is a plus.

🏝️ Benefits

• Full-time schedule from Monday to Friday.

• Flexibility to occasionally assist with critical system go-lives or urgent production issues outside of standard hours.

• Remote-based position.

• Some travel required, including international trips for periodic visits to other sites, vendor offices, or industry events.

• Hearing protection available upon request.

• Equal opportunity employer.