Senior Manager, Emergency Cash Delivery

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Guide and train Delivery Managers and surge roster members on response systems, tools, and operational best practices.

• Assess learning opportunities and aid in the professional development of team members through key performance indicators.

• Ensure quality assurance throughout emergency responses.

• Collaborate with the Delivery Director to shape the strategic vision and direction of the Delivery team.

• Assist in surge roster readiness, onboarding, and preparation for deployment.

• Create tools, protocols, and documentation for steady-state operations.

• Enhance operational tools and protocols to expedite readiness across various countries.

• Perform operational diligence and feasibility assessments for potential responses.

• Define, monitor, and report on operational efficiency metrics.

• Serve in a designated functional role during emergency responses.

• Convert field insights into donor proposals, updates, and campaign materials.

• Represent GiveDirectly at both internal and external forums, including media engagements.

• Be prepared to deploy on short notice to implement Emergency Cash crisis response programs.

• Oversee program implementation, test methods and tools, drive program design, liaise with local authorities and response actors, and ensure effective communication and documentation.

• Conduct field assessments, coordinate logistics, and ensure the safety and security of deployed teams.

⛳️ Requirements

• 5–7+ years of experience in problem solving, team management, cross-functional collaboration, and/or new business development.

• 5+ years of experience working in challenging environments, including low-resource and high-insecurity contexts.

• 3–5+ years of experience in providing direct mentoring or coaching to teams.

• Prior experience in humanitarian or emergency settings is strongly preferred.

• Exceptional alignment with GiveDirectly's values, showcasing emotional intelligence, problem solving, project management, follow-through, and inclusivity.

• Analytical and iterative problem-solving mindset, with the capacity for prioritization and process development.

• Strong project management abilities, capable of managing multiple workstreams and setting priorities.

• Strong technical skills, including data analysis and the ability to learn third-party technology platforms and tools.

• Background in partnership and relationship management preferred for fundraising purposes.

• Excellent speaking, writing, presentation, negotiation, and stakeholder communication skills.

• Comfort in fast-paced, ambiguous environments and a knack for building systems from the ground up.

• Professional fluency in English.

• Proficiency in French, Portuguese, Arabic, or other additional languages is advantageous.

• Willingness to deploy on short notice for emergency responses and work in challenging settings.

🏝️ Benefits

• Bonus at target performance: 10%, with potential for additional upside.

• Annual benefits stipend: $21,393 for employees based in the United States; £2,760 in the United Kingdom; $8,453 in Kenya.

• Support for professional growth and development.

• Reasonable accommodations provided during the application/interview process and for essential job functions.

• $3,000 referral reward for a Senior Manager or above role, payable if the referral is hired.

• Potential total compensation at target: $126,500+ in the United States, £81,290+ in the United Kingdom, and $87,808+ in Kenya.