Senior Manager, Deal Desk

This is a fully remote position, open to applicants in Ireland, +2 more countries.

📋 Description

• Manage the EMEA Deal Desk team, encompassing hiring, enablement, operational rhythm, and continuous enhancement of the function within the region.

• Oversee the comprehensive service model for Deal Desk and Order Management throughout EMEA.

• Act as the regional escalation point for intricate, non-standard, and strategic transactions.

• Collaborate with the Global Deal Desk leader and peer regional managers to ensure EMEA practices align with global policies and regional needs.

• Provide guidance to Sales leadership on deal quality, pricing discipline, exception handling, and commercial strategy.

• Generate and present executive-ready insights on deal quality and pricing effectiveness.

• Ensure that complex deal frameworks are effectively operationalized within downstream systems and processes, with transitions into billing, fulfillment, revenue recognition, and customer-facing execution.

⛳️ Requirements

• Multiple years of managerial experience in Deal Desk, Pricing Strategy, Revenue Operations, Sales Operations, Finance Operations, or a closely related quote-to-cash function in enterprise SaaS, preferably with EMEA or multi-country exposure.

• Demonstrated success in leading Deal Desk teams that support complex, rapidly growing sales organizations and cross-functional stakeholders.

• Strong understanding of SaaS pricing models, including per-seat, tiered, multi-year, and usage-based pricing structures.

• Proficient knowledge of bookings policy, revenue recognition principles, audit readiness, and compliance requirements for public companies.

• Experience in operating or enhancing approval workflows, escalation paths, SLAs, deal review processes, and CRM or CPQ-enabled quoting operations.

• Excellent commercial judgment across direct, channel, private offer, and other non-standard sales strategies commonly seen in EMEA.

• Exceptional communication skills, capable of articulating a clear narrative from data, influencing stakeholders, and fostering alignment in ambiguous scenarios.

• Customer-oriented, solutions-driven mindset with strong emotional intelligence and experience leading a regional team through transitions.

🏝️ Benefits

• Benefits designed to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.