Senior Manager, D2C Sales

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Lead the Direct to Consumer team at T-Mobile.

• Strategically develop and oversee the execution of the D2C mission.

• Recruit, train, and motivate a high-performing D2C sales team.

• Coach team members and third-party vendors to enhance overall performance.

• Create and implement strategies to meet sales targets and expand market share.

• Analyze market trends and competitive insights to uncover opportunities.

• Manage the sales budget and allocate resources effectively to maximize ROI.

• Collaborate with local sales channels to ensure alignment of initiatives with business objectives.

• Facilitate ongoing training regarding products and market trends.

• Implement sales models with third-party vendors to deliver an exceptional customer experience.

• Partner with T-Mobile Care teams to leverage digital assets for service and sales opportunities.

• Build and maintain customer and community relationships through proactive communication.

• Oversee initiatives aimed at enhancing long-term customer value, loyalty, and broadband sales growth.

• Address sales process and post-sale support challenges in a cross-functional manner.

• Hold third-party vendors accountable to established contractual standards.

• Set performance goals for the team and continuously monitor and coach towards achieving them.

• Prepare reports on sales performance, market trends, and customer feedback.

• Analyze various data sources to inform decision-making and improve sales strategies.

• Execute departmental and cross-functional projects along with other assigned duties.

⛳️ Requirements

• High School Diploma or GED (Required).

• 4-7 years of demonstrated success in leading high-performing sales teams and driving revenue growth, preferably in recurring revenue businesses operating across multiple channels and prioritizing customer experience (Required).

• 2-4 years of direct and indirect management experience (Preferred).

• Proven ability to devise and execute sales plans while complying with company policies (Required).

• Excellent verbal and written communication skills, capable of inspiring the intended audience (Required).

• Strong record of developing direct reports (Required).

• Highly proficient in establishing and nurturing relationships with internal stakeholders and external vendors (Required).

• Ability to assess critical factors and variables to influence long-term business success (Required).

• Competence in change management and inspiring others to adopt new concepts, ideas, and initiatives (Required).

• Proficiency in data analytics (Preferred).

• Program management skills (Preferred).

• Must be at least 18 years of age.

• Legally authorized to work in the United States.

• Willingness to travel.

• Compliance with DOT-regulated position requirements.

• Adherence to safety-sensitive position requirements.

🏝️ Benefits

• Competitive base salary and compensation package.

• Annual stock grant.

• Employee stock purchase plan.

• 401(k).

• Free, year-round financial coaching.

• Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles.

• Medical, dental, and vision insurance.

• Flexible spending account.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Backup care.

• Enhanced family support.

• Childcare subsidy.

• Tuition assistance.

• College coaching.

• Short- and long-term disability coverage.

• Voluntary Accidental Death & Dismemberment (AD&D) insurance.

• Voluntary accident coverage.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Discounts on mobile services and home internet.

• Pet insurance.

• Commuter and transit programs.

• Opportunities for career growth.