Senior Manager, Customer Trust Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and develop a high-performing team of customer-oriented security specialists.

• Take ownership of the strategy for customer security enablement across RFPs/RFIs, due diligence questionnaires, customer interactions, and executive briefings.

• Act as a senior advisor and escalation point for complex security reviews involving strategic and enterprise accounts.

• Directly engage with customer CISOs, security leadership, and procurement teams.

• Spearhead the development and continuous enhancement of customer-facing security documentation, knowledge bases, and trust assets.

• Construct and scale tools, templates, tiering models, metrics, programs, and processes.

• Collaborate with Sales, Customer Success, Legal, Privacy, Compliance, and Risk teams.

• Work alongside internal security and engineering teams to articulate security controls, architecture, and roadmaps into narratives for customers.

• Integrate customer feedback into actionable recommendations for Product, Engineering, and Security teams.

• Keep abreast of regulatory and threat landscapes.

• Establish and operationalize KPIs that measure efficiency, quality, customer impact, and sales-cycle velocity.

• Report to the Head of Security GRC & Customer Security Enablement and oversee security enablement specialists.

⛳️ Requirements

• Over 10 years of experience in cybersecurity, security advisory, IT compliance, or a related discipline, with substantial time spent in a customer-facing or go-to-market-adjacent role.

• Proven experience in managing or mentoring a team of security or compliance professionals.

• Extensive knowledge of application security, cloud security, identity and access management, vulnerability management, and incident response.

• Familiarity with SOC 2, ISO 27001, ISO 42001, GDPR, CCPA, and NIST standards.

• A successful history of leading complex security reviews and fostering relationships with enterprise security stakeholders.

• Understanding of AI/ML security risks, data governance, model access controls, and the security and privacy implications of AI-powered SaaS products.

• Capability to convert technical and regulatory complexities into clear narratives for both technical and executive audiences.

• Strong project management abilities and experience in creating scalable processes.

• Experience in a SaaS or cloud environment, particularly with web application and multi-tenant architectures.

• Exceptional written and verbal communication skills, proficient in customer-facing documentation and high-stakes presentations.

• Previous experience in establishing or scaling a customer trust, BISO, or Office of the CISO function is preferred.

• Experience supporting customers in regulated industries is preferred.

• Relevant certifications such as CISSP, CISM, CCSP, or CISA are preferred.

• Familiarity with RFP management platforms and tools like Looker, RFPIO/Responsive, or Loopio is preferred.

• Experience addressing customer security inquiries about AI product features or familiarity with NIST AI RMF or the EU AI Act is preferred.

• Functional understanding of data privacy concepts is preferred.

• Comfort with operating in a fast-paced, high-growth environment is preferred.

🏝️ Benefits

• Eligibility for an equity plan, which includes restricted stock units (RSUs), for qualifying roles.

• Annual bonus targets under HubSpot’s bonus plan for eligible positions.

• On-target commission for employees in qualifying roles.

• Overtime pay eligibility for certain positions.

• Comprehensive benefits and perks designed to help employees improve and thrive.

• Flexible work arrangements along with connection-focused in-person events.

• Accommodation support for travel limitations or other needs.

• Disability accommodations and assistance available during the hiring process.