Senior Manager, Customer Expansion

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead and develop the Expansion organization through frontline leaders in the BDR and STS functions.

• Create and enhance repeatable expansion playbooks across Dandy’s product offerings.

• Establish the BDR-to-STS framework and playbooks for events, in-person training sessions, and high-touch expansion initiatives.

• Set up operating cadences, performance metrics, and accountability frameworks.

• Leverage leading indicators to pinpoint gaps and drive actionable improvements.

• Collaborate with Account Management, Sales, Training, Marketing, Product, and RevOps to uncover opportunities and alleviate challenges.

• Develop feedback mechanisms to gauge effectiveness, identify customer obstacles, and determine scalable motions.

• Experiment, iterate, and operationalize new expansion strategies as the business landscape changes.

⛳️ Requirements

• Over 5 years of experience in B2B sales, customer growth, or related commercial roles.

• More than 3 years of experience in managing and developing sales teams and frontline leaders.

• A proven history of building and scaling successful teams.

• Strong operational discipline, including the ability to define clear metrics and ensure execution.

• Robust commercial instincts with a deep understanding of customer engagement, revenue generation, adoption, and retention.

• Capability to create processes, playbooks, and operational rhythms from the ground up.

• High level of agency and a strong bias toward action.

• Excellent cross-functional communication skills and the ability to work effectively across strategy and execution.

• Experience in developing expansion, cross-sell, account growth, or customer revenue initiatives is preferred as a bonus.

• Background in managing BDR and/or STS teams through frontline leaders is preferred as a bonus.

• Experience with events, field sales, customer training, or other high-touch commercial activities is preferred as a bonus.

• Familiarity with operating in both SMB and Enterprise environments is preferred as a bonus.

• Knowledge of the dental, healthcare, SaaS, or recurring-revenue sectors is preferred as a bonus.

🏝️ Benefits

• Equity

• Healthcare

• Dental

• Mental health support

• Parental planning resources

• Retirement savings options

• Generous paid time off

• Inclusive benefits tailored to each country

• Equal-opportunity and inclusive workplace

• Interview accommodations for individuals with disabilities