Senior Manager, Customer Curriculum Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with B2B clients to create customized training programs that are on-demand, live, virtual, and/or hybrid, which may include simulation-based training.

• Design and create curriculum for new training offerings, encompassing learning objectives, course structure, content, and assessments.

• Ensure that content is technically accurate, up-to-date, and complies with professional and CPE standards.

• Work alongside subject matter experts, authors, and instructional designers to develop and enhance content.

• Maintain a consistent quality and learner experience across both customer-adapted and Becker-developed content.

• Lead discovery calls with B2B clients to ascertain training needs, content deficiencies, and learning objectives.

• Collect B2B engagement specifics, such as audience, timelines, and success measures, to inform the scope of offerings.

• Participate in sales calls as a subject matter expert, detailing new offerings, addressing technical accounting inquiries, and gathering customer feedback.

• Identify new training opportunities driven by customer needs, market trends, and developments within the accounting profession.

• Record curriculum and content requirements for Product and Engineering teams as PRDs or user stories.

• Serve as the voice of the customer during product development, responding to inquiries and clarifying requirements.

• Assist in user acceptance testing, content review, and customer pilot programs.

• Foster relationships across Curriculum, Product, Engineering, and Sales to ensure alignment and timely progress.

• Help to refine processes for customer content adaptation and curriculum development.

• Recruit, develop, and manage direct reports as the team expands.

⛳️ Requirements

• Possess an active CPA license.

• Hold a Bachelor's degree in accounting, finance, or a related discipline.

• Have over 7 years of professional accounting experience.

• Demonstrated experience in leading client-facing discussions and translating customer requirements into clear, actionable recommendations.

• Exceptional written communication skills, including the ability to create structured documentation for both technical and non-technical audiences.

• Proven capability to manage multiple projects and stakeholders within a fast-paced, cross-functional setting.

• Experience in mentoring, leading, or managing others, whether formally or informally.

• Willingness to travel up to 10%.

• Public accounting experience is preferred.

• Preferred experience in learning and development or instructional design, particularly in professional education or CPE.

• Familiarity with NASBA CPE standards is preferred.

• Experience in supporting B2B sales or managing enterprise client relationships is preferred.

• Prior experience in people management is preferred.

• Experience in product management, including writing PRDs or user stories and collaborating with engineering teams, is preferred.

• Familiarity with Agile development practices and tools like Jira or Confluence is preferred.

• Experience conducting user acceptance testing, beta programs, or customer pilot initiatives is preferred.

🏝️ Benefits

• Equal Opportunity Employer dedicated to diversity and inclusion.

• Flexible learning formats, including on-demand resources and webcasts.

• Chance to build and lead a small team.