Senior Manager, Customer & Commercial Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the US customer operations team to align commercial progress with customer results.

• Oversee camera orders and manage inventory from manufacturing partners.

• Anticipate hardware demand based on the sales pipeline.

• Organize hardware delivery and activation for new clients.

• Establish and manage the US camera servicing operations, including repairs, replacements, and loaner units.

• Set expectations for customer uptime.

• Collaborate with sales on commercial agreements.

• Prepare and revise customer contracts.

• Manage external legal counsel when necessary and facilitate agreements to completion.

• Develop contract frameworks for health systems, provider groups, and independent practices.

• Secure data rights that support the AI development roadmap.

• Create contracting infrastructure, which includes templates, workflow tools, signing authority routing, and playbooks.

• Oversee legacy contract obligations and ensure compliance with customer agreements.

• Draft internal policies and standard operating procedures (SOPs).

• Develop AI-driven automation to streamline manual workflows and enable scalable operations.

⛳️ Requirements

• 3-5 years of experience in business or operations, with direct responsibility for hardware logistics or commercial contract management.

• Startup experience is highly preferred, especially in a Series A or B context.

• Previous experience in management consulting or investment banking is advantageous.

• Experience in a regulated industry is a significant plus; ideally in medical devices, in vitro diagnostics, or health technology with a hardware component.

• Possess a systems-thinking mindset that enhances processes.

• Hands-on experience with AI tools, including the development or automation of real workflows.

• Outstanding written communication skills and a keen attention to detail.

• Takes ownership seriously, communicates proactively, and thrives in a minimally structured environment.

🏝️ Benefits

• Competitive compensation package featuring a performance-based bonus and meaningful equity.

• Comprehensive health, vision, and dental coverage.

• Generous monthly reimbursement for health and wellness expenses.

• Opportunity for expanded ownership of customer operations as the US presence grows.

• Unique exposure to new business development at the intersection of artificial intelligence and healthcare.

• Collaboration with leading experts from healthcare provider networks, academia, and the industry.

• A highly skilled, close-knit team supported by world-class mentors.

• A supportive network and sounding board throughout your entrepreneurial journey.