Senior Manager, Customer Account Executive – U.S. Air Force Sustainment

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as the main customer liaison for U.S. Air Force sustainment accounts

• Develop and nurture relationships with USAF end users, program offices, sustainment wings/commands, and OEM/contractor teams

• Comprehend mission requirements, pinpoint gaps or challenges, and coordinate prompt resolutions

• Oversee account management activities, including forecasting, opportunity identification, pipeline development, and contract execution

• Propose solutions that improve readiness, sustainment efficiency, and lifecycle performance

• Work in tandem with engineering, logistics, product, and operations teams

• Track program health and sustainment metrics while proactively addressing performance or customer-trust risks

• Conduct both in-person and remote briefings, reviews, and customer interactions

• Keep records of customer interactions, requirements, opportunities, and risk areas

• Ensure adherence to DoD, USAF, and corporate policies

• Create customer sales forecasts and meet orders and sales targets for Spare Parts, GSE, MRO, and Strategic Long-Term Agreements

• Lead the CAE team in promoting and selling Collins Aerospace aftermarket products and services

• Identify business prospects and formulate strategies to meet business goals

• Assist with proposal initiatives and negotiations until closure

• Manage customer segment strategies and execute plans to optimize market-sector sales and margin growth

• Conduct market-sector analysis encompassing products, customers, market trends, and fleet sizes

• Advise on repair, spares, and inventory forecasting/planning as well as corporate strategy initiatives

• Cultivate business relationships with assigned customers and enhance customer satisfaction

• Take ownership of the Aftermarket customer interface for Collins Aerospace Defense sustainment customers

• Facilitate the resolution of customer satisfaction concerns with Customer Service teams and product-line program management

• Lead business reviews and executive visits

• Maintain executive briefing documents and strategic materials for assigned customers

⛳️ Requirements

• Bachelor's Degree with a minimum of 10 years of relevant experience, or an Advanced Degree in a related discipline with at least 7 years of experience

• Over 8 years of experience in sales related to aerospace or aviation sectors

• Familiarity with military sales involving OEM and U.S. government clients

• Proven experience in developing and finalizing significant long-term agreements with OEMs and the U.S. Government on military aftermarket business, including establishing PBL agreements

• Demonstrated success in strategic leadership, planning, and fostering continuous improvement

• Experience in presenting to and engaging with executive leadership

• Proficient in reporting on key business metrics with a clear understanding of performance improvement drivers

• U.S. citizenship is mandatory

• Capability to comply with DoD, USAF, and corporate policies regarding ethics, security, and information management

• No security clearance is necessary

🏝️ Benefits

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan with employer matching contributions and a separate employer retirement contribution

• Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection

• Benefits for birth, adoption, and parental leave

• Ovia Health services for fertility and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan, which includes up to 10 free counseling sessions

• Healthy You Incentives wellness rewards program

• Doctor on Demand virtual medical consultations

• Bright Horizons child and elder care services

• Teladoc Medical Experts second opinion program

• Flexible work schedules

• Flexible spending accounts

• Employee Scholar Program

• Paid time off and holidays

• Annual short-term and/or long-term incentive compensation programs may be available, depending on position level and collective-bargaining coverage