Senior Manager, Commerce Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the strategy and activation of commerce media for a diverse array of client accounts.

• Manage and nurture individual contributors within the Commerce team.

• Guarantee consistent and high-quality output across retail media platforms such as Amazon, Walmart, and Criteo.

• Mentor teams, conduct one-on-ones, provide constructive feedback, and outline career progression paths.

• Evaluate and enhance client-facing plans, performance reports, testing schedules, and summaries.

• Lead the hiring process, including interviews, talent assessments, promotion suggestions, and development strategies.

• Encourage cross-training in commerce media skills and platforms.

• Manage integrated commerce media planning and execution to align with client business goals.

• Lead or co-lead senior client interactions, conveying recommendations, trade-offs, and expectations.

• Integrate commerce media efforts with comprehensive cross-channel plans.

• Standardize processes for planning, execution, quality assurance, pacing, documentation, and reporting across retail media.

• Implement and uphold the Tinuiti Commerce Media Way.

• Establish collaboration rhythms among adjacent teams and oversee dependencies and transitions.

• Enhance proficiency in Tinuiti tools and key commerce platforms, including technology, automation, and effective AI utilization.

• Advocate for reusable templates and workflows to minimize manual tasks and rework.

• Collect feedback on platforms and workflows, directing priorities to commerce leadership and product/operations teams.

• Ensure decisions are data-driven, utilizing pacing, CPC/CPA, ROAS/ACoS, NTB, and brand signal metrics.

• Define testing protocols, hypotheses, measurement schedules, and documentation of learnings.

• Supervise measurement alignment and integrate insights into future strategies.

• Identify and scale growth initiatives across client accounts.

• Minimize recurring inefficiencies through established standards, safeguards, and coaching.

• Lead 1–2 cross-account initiatives each half to enhance consistency or efficiency in commerce media.

⛳️ Requirements

• 7–10+ years of experience in commerce media, retail media, or paid commerce.

• Significant experience within major retail media ecosystems, including Amazon and/or Walmart, among others.

• Proven track record of leading and developing teams, including individual contributors and potentially first-line managers.

• Experience in performance management, quality assurance oversight, and skills development.

• Strong understanding of commerce media optimization and measurement, including ROAS/ACoS, NTB, incrementality principles, basics of experimentation, and retail seasonality/event dynamics.

• Demonstrated capability to standardize operational methods across various accounts.

• Ability to maintain high-quality standards amid changing priorities.

• Excellent communication and storytelling skills suitable for executive-level presentations.

• Skill in translating complex performance metrics into clear actions and expectations for clients and internal leadership.

🏝️ Benefits

• Unlimited paid time off.

• Fully remote work environment.

• Flexible time off options.

• 20 paid holidays.

• Comprehensive medical, dental, vision, life, and disability insurance.

• Flexible Spending Accounts.

• Retirement plan with a 100% match up to 4% of contributions.

• Fringe benefits.

• Forma benefits.

• Unlimited telemedicine and teletherapy services at no cost.

• Thankful giving initiative.

• Equity opportunities.

• Birthing parents are entitled to 16 weeks of leave with full pay.

• Partners receive 12 weeks of parental leave.

• Access to on-demand learning resources.

• Mentorship program available.

• Leadership and management development programs and resources offered.

• Monthly variable revenue payment opportunities through RevShare.

• Discretionary annual performance bonus.