Senior Manager – Clinical Intelligence

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with sales and the solution architect during the pre-sales phase to gain insights into prospects' EMR environments, workflows, and requirements.

• Oversee customer implementations from the moment the contract is signed until the go-live phase.

• Develop project timelines, sequence dependencies, and set go-live dates.

• Facilitate customer kickoff meetings and establish a regular engagement schedule.

• Act as the primary point of contact for implementation status, communicating progress and potential timeline risks.

• Convert customer requirements into detailed product specifications.

• Guide EHR integration workflows, including FHIR and custom API implementations, across platforms such as Epic, Cerner, athenahealth, and other third-party integration systems.

• Collaborate with engineering and data governance teams to validate data flows and configurations.

• Manage the Health Information Exchange Delegation of Authority process.

• Track prospects nearing contract signing and their integration requirements for implementation planning.

• Maintain oversight of upcoming and in-progress implementations, capacity constraints, and associated risks.

• Monitor and report on implementation performance, customer satisfaction, and team capacity metrics.

• Drive continuous improvement in implementation processes, documentation, and internal knowledge sharing.

⛳️ Requirements

• Minimum of 7 years of relevant experience.

• Proven ability to create and manage complex project timelines across various workstreams and stakeholders.

• Experience in managing customer relationships during critical go-live events.

• Confident communication skills to relay progress and setbacks.

• Capability to translate vague sales-stage information and technical requirements into actionable implementation strategies.

• Proficient in EHR integration, including FHIR, HL7, and RESTful APIs.

• Comfortable troubleshooting integration challenges in real-time.

• Ability to manage multiple concurrent EMR implementations while ensuring attention to detail.

• Strong proactive communication and risk management abilities.

• Bonus: Experience with user acceptance testing and software quality assurance.

• Bonus: Background in a healthcare organization dealing with clinical data exchange.

• Bonus: Familiarity with HIE data-sharing agreements and the Delegation of Authority process.

• Bonus: Experience managing ten or more concurrent enterprise implementations.

• Bonus: Proficiency with tools such as Smartsheet, Asana, or Jira.

• Bonus: Experience with AI-powered productivity tools.

• New hires must be E-Verified.

🏝️ Benefits

• Competitive salary.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) with company matching.

• Paid Time Off (PTO) plan.