Senior Manager, Clinic Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily operations across Salma Health clinics.

• Manage, mentor, and develop Clinic Operations Managers and Practice Managers.

• Supervise staffing, schedules and rosters, procurement, vendor management, and facilities throughout the clinics.

• Establish provider performance expectations and targets in collaboration with Clinical Leadership.

• Create readiness plans, ramp-up expectations, and performance goals for new clinics.

• Promote continuous improvement in patient throughput, provider schedule density, and compliance.

• Standardize workflows, scheduling, procurement, reporting, staffing models, and SOPs within the clinic network.

• Ensure compliance with regulatory, safety, and accreditation standards.

• Set and manage performance measures and dashboards at both clinic and network levels.

• Report performance results and corrective action plans to the Leadership Team.

• Collaborate with Clinical Leadership, Finance, Growth, and Marketing to manage clinic capacity, provider availability, patient demand forecasts, capacity models, and staffing plans.

• Oversee clinic operating budgets and P&Ls, vendor contracts, operating expenditures, and equipment leases.

• Lead the opening of new clinics, including site selection, buildout, licensing, regulatory compliance, staffing, procurement, scheduling, IT and EMR setup, and patient flow management.

• Coordinate the operational integration of acquired practices and the ramp-up of new regional sites.

• Serve as a liaison between clinic teams, clinical leadership, legal, Product, and central teams.

• Assist in the rollout of new technology and provide feedback on tools, the EHR, and processes.

• Foster a culture of accountability, collaboration, continuous improvement, and patient-first service.

⛳️ Requirements

• A minimum of 7 years of progressive healthcare operations experience, preferably in behavioral health, multi-site outpatient care, or other high-acuity environments, including experience in leading operations across multiple sites.

• Proven experience managing teams and managers across several clinic locations, demonstrating strong results and low turnover.

• Background in opening new clinics or practices and scaling them within a multi-site network.

• Experience in leading the integration of acquired practices and managing transitions during periods of rapid growth.

• Familiarity with healthcare staffing and scheduling models, procurement, vendor management, and facilities management.

• Knowledge of healthcare regulatory and payer requirements, with experience maintaining compliance and financial sustainability in operations.

• Experience in setting KPIs and developing dashboards, managing operating budgets, and leveraging data for performance management.

• Excellent communication, organizational, and project management skills, with the ability to thrive in a high-growth or startup environment.

• A Master's degree (MHA, MBA, MPH, or MSN) is preferred.

• Experience in building or scaling patient access, contact center, referral management, or centralized intake functions is preferred.

• Background in behavioral health, IOP, or interventional psychiatry settings, such as TMS or Spravato programs, is preferred.

• Mission-driven leadership experience in a high-growth healthcare organization is preferred.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• A comprehensive benefits package that includes medical, dental, vision, PTO, and additional perks.

• Flexible remote work arrangement.

• Travel to clinics and company offices as required.