Senior Manager, CBO

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage one or several centralized business operation teams, such as Referral Intake, Consignment, Fax Triage, Resupply, PAP Intake, and Documentation.

• Ensure that teams achieve service level agreements, productivity targets, quality benchmarks, and compliance requirements.

• Oversee workflows, staffing structures, and operational capacity.

• Identify areas of inefficiency and apply scalable process enhancements.

• Mentor, coach, and develop managers, supervisors, team leaders, and frontline staff.

• Create succession plans and recognize high-potential talent.

• Conduct performance coaching sessions, talent reviews, and development strategies.

• Assist with recruitment, onboarding, employee engagement, retention, and performance management.

• Establish and track KPIs related to productivity, quality, turnaround times, order conversion, documentation precision, and employee engagement and retention.

• Utilize dashboards, reporting tools, and operational data to inform decision-making.

• Present updates on department performance, trends, and action plans to senior leadership.

• Drive continuous improvement initiatives aimed at enhancing efficiency, scalability, automation, and patient experience.

• Collaborate with IT, Training, Compliance, and Operational Excellence teams for system and workflow advancements.

• Engage in acquisition integrations, departmental transitions, and organizational change processes.

• Support the implementation of best practices and standardization of processes.

• Ensure adherence to payer requirements, accreditation standards, HIPAA regulations, and internal policies.

• Work alongside Compliance and Quality teams on audits, process deficiencies, and corrective measures.

• Maintain documentation and accountability standards.

⛳️ Requirements

• A Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field is preferred.

• Equivalent leadership experience may be taken into consideration.

• A minimum of 7 years of progressively responsible leadership experience in healthcare operations, revenue cycle management, intake, customer service, or related operational settings.

• At least 3 years of experience leading managers, supervisors, or team leaders.

• Experience in DME, home medical equipment, healthcare services, or revenue cycle operations is highly preferred.

• Previous experience managing multiple departments or complex operational functions is preferred.

• Strong leadership presence with the ability to influence across various organizational levels.

• Excellent analytical, organizational, and problem-solving abilities.

• Capability to interpret operational metrics and convert data into actionable strategies.

• Strong skills in conflict resolution and coaching.

• Exceptional written and verbal communication abilities.

• Proficient in workforce management tools, reporting systems, and Microsoft Office applications.

• Experience with Brightree, Paylocity, or similar platforms is preferred.

• Ability to sit, stand, walk, and utilize a computer for extended durations.

🏝️ Benefits

• Occasional travel may be necessary for training purposes, branch visits, or leadership meetings.