Senior Manager, Care Management – Transitions of Care

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster and motivate a collaborative, patient-focused, and high-achieving team of front-line nurses, care coordinators, educators, and nurse leaders committed to enhancing post-acute patient experiences and outcomes.

• Spearhead recruitment, training, workflow enhancements, skill development, and performance management initiatives for frontline teams and their managers.

• Monitor and assess staff performance against productivity, quality of care, and clinical outcome KPIs to minimize avoidable admissions and readmissions.

• Conduct regular meetings with managers and frontline personnel to offer feedback, identify and act on improvement opportunities, and provide ongoing coaching and support.

• Deliver frontline patient care for 10%-20% of the week.

• Collaborate closely with clinical and operational program leaders to define program scope, strategy, and implementation.

• Enhance outcomes for patients and interdisciplinary care teams.

⛳️ Requirements

• Over 5 years of experience in leading high-performing clinical teams within a transitional care and/or care management environment, preferably across a virtual and/or geographically diverse workforce.

• More than 3 years of experience in coaching and developing other leaders/managers (i.e., former manager-of-managers).

• Active RN license in good standing, and/or BSN or an equivalent related degree; a master’s degree is preferred.

• Background in post-acute medicine, nursing and case management processes, internal medicine, urgent care, emergency room, hospital medicine, and/or geriatrics.

• Experience in managing and/or participating in an interdisciplinary care team setting, along with a strong commitment to interdisciplinary care.

• Significant experience as an enthusiastic change agent or transformational leader.

• A compassionate, service-oriented leader who is hands-on, transparent in their work, seeks feedback, and builds consensus.

• A curious and collaborative problem-solver with an operational mindset who identifies process deficiencies, recommends enhancements, and implements effective solutions.

• Thrives in a fast-paced, rapidly evolving organization, demonstrating agility, resilience, and a growth mindset to embrace change and rapid cycles of quality improvement.

• Deeply empathetic and humanistic, capable of developing engaged teams that foster a strong culture of service to members/patients.

• Exceptional communication skills, adept at adapting style based on the audience and the nature of the message in both written and verbal contexts.

• Certification in Case Management is a plus!

🏝️ Benefits

• Employer-sponsored health, dental, and vision plan with low or no premium.

• Generous paid time off.

• $100 monthly mobile or internet stipend.

• Stock options available for all employees.

• Bonus eligibility for all roles except Director and above.

• Commission eligibility for Sales positions.

• Parental leave program.

• 401K program.