Senior Manager, Business Resilience – Response Operations

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee CrowdStrike's Business Resilience Response Operations function.

• Take ownership of the enterprise crisis response framework, which includes standards, plans, playbooks, activation processes, exercises, training, readiness cadences, and post-incident improvement.

• Empower crisis teams to react effectively across business, technology, cyber, product, security, and customer-impacting events.

• Participate in the crisis team on-call rotation by taking a designated shift.

• Fulfill Incident Commander duties during coverage gaps, surges, or escalations.

• Maintain a continuous presence as the accountable program lead.

• Collaborate with crisis team leads to synchronize roles, escalation paths, continuity support, customer-impact considerations, and handoffs.

• Generate SitReps, executive briefings, and after-action reviews.

• Establish facts from source information and communicate them clearly to each audience.

• Design and facilitate exercises and training sessions.

• Lead after-action reviews and drive corrective actions, lessons learned, and readiness enhancements to completion.

• Support executive leadership during activations and ongoing planning.

• Recruit, develop, and coach the Response Operations team.

• Enhance response capability and on-call coverage by building bench strength.

• Collaborate with Business Continuity, Enterprise Risk Management, Incident Management, Information Security, Product Security, Global Security/GSOC, Communications, and Customer Response.

⛳️ Requirements

• Required experience in a technology, SaaS, cloud, or security-product environment.

• Strong preference for candidates with Security SaaS experience.

• Willingness to take a designated shift in the crisis team on-call rotation, including evenings, weekends, and holidays.

• Openness to remain accessible as the accountable program lead during significant events outside of regular shifts.

• Preferred experience in managing incidents from a customer-facing perspective.

• Proven track record in owning a corporate crisis management, incident management, or business resilience program.

• Experience serving as or directly supporting an Incident Commander or response lead.

• Demonstrated ability to build and lead a team, including hiring, performance management, and coaching.

• Proficiency in executive-level writing and briefing.

• Successful history of influencing senior stakeholders in sensitive, high-stakes situations.

• A minimum of 12 years in crisis/incident management, business resilience, or technology operations leadership, with substantial experience in a SaaS or technology product environment.

• Bachelor's degree or equivalent practical experience.

• Proven ability to leverage AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.

• Familiarity with crisis management software platforms and collaboration tools.

• Knowledge of ISO 22301 and related resilience standards.

• Understanding of NIMS / Incident Command System (ICS) within a corporate context.

• Certifications in business continuity or resilience (e.g., CBCP, MBCI, or CEM) are valued.

• Experience developing incident communications for customers.

• Legal eligibility to work in Canada for Canadian-based employment.

• Successful candidates will be subject to background checks, including criminal record, credit, and/or reference checks.

🏝️ Benefits

• Competitive compensation and equity awards as a market leader.

• Comprehensive wellness programs for physical and mental health.

• Generous vacation and holiday policies for relaxation and rejuvenation.

• Paid parental and adoption leave.

• Opportunities for professional development for all employees, regardless of their role or level.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture with world-class amenities.

• Bonuses available.

• Equity grants offered.

• Health insurance coverage.

• 401k plan.

• Paid time off options.

• Variable/incentive compensation provided.

• Comprehensive benefits package.