Senior Manager, Business Operations and Performance

This is a fully remote position, open to applicants in Arizona, +9 more locations.

📋 Description

• Identify, manage, and oversee business operations and strategies to ensure performance aligns with health plan, state, and organizational standards.

• Develop and implement a multi-year performance roadmap.

• Lead efforts in strategic planning.

• Design and execute key initiatives.

• Oversee performance management with an emphasis on quality, operational excellence, and continuous improvement.

• Define performance standards and track production progress.

• Prioritize workflows to guarantee compliance with state, federal, and organizational metrics and quality standards.

• Analyze data from various sources to enhance departmental effectiveness metrics.

• Provide actionable insights through detailed reporting and communication.

• Initiate and manage special projects aimed at streamlining processes, enhancing efficiency, increasing productivity, and improving accuracy.

• Collaborate across teams to create, develop, and implement policies, procedures, and practices.

• Build and maintain partnerships with health plans, BTS teams, and cross-functional business units.

• Oversee training programs and business processes.

• Identify internal and external customers and establish service-level expectations.

• Drive process improvements to enhance quality, reduce costs, and boost partner satisfaction.

• Hire, train, and develop high-performing teams.

• Perform additional duties as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Must be authorized to work in the U.S. without requiring employment-based visa sponsorship now or in the future.

• Bachelor's Degree in business or a related field, or equivalent experience is required.

• A minimum of 5 years in organizational strategy, performance management, or related experience is required.

• At least 3 years of management experience is required.

• Demonstrated leadership experience is preferred.

• Experience in managing personnel and leading complex, large-scale programs or multi-market implementations is preferred.

• Medicaid contact center experience or clinical care management experience is preferred.

• Strong knowledge of performance management, contractual obligations, state requirements, withholds, liquidated damages, and operational risk management is preferred.

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K and stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work approach with options for remote, hybrid, field, or office schedules.

• Additional forms of incentives may be included in total compensation.

• Diversity-focused equal opportunity workplace.