Business Operations Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Supervise office management tasks in close collaboration with the HQ Office Manager.

• Manage daily operations vital for the seamless functioning of the business.

• Aid in the implementation and execution of company processes, policies, and procedures.

• Oversee vendor contracts, Purchase Order requests, Veeva approval processes, as well as payables and receivables.

• Handle the local process of submitting tenders to hospitals.

• Monitor expenditures against the budget and develop accruals.

• Assist the field team with local and regional events.

• Manage the inventory, printing, and distribution of medical, sales, and marketing materials.

• Support demand planning and budgeting efforts for Italy.

• Manage the relationship with Third Party Logistics (3PL) customer service and address queries by forwarding them to relevant internal stakeholders.

• Monitor 3PL customer service performance indicators (KPIs).

• Track policies and procedures to enhance accuracy and customer satisfaction.

⛳️ Requirements

• Bachelor’s degree with a minimum of 5 years of experience in customer service, commercial operations, or finance, ideally within the healthcare sector.

• Capability to manage multiple tasks effectively.

• Strong project management skills.

• Ability to perform under pressure and within time and resource limitations.

• Proven history of establishing/optimizing processes and organizing complex environments.

• Excellent teamwork and cross-functional collaboration abilities.

• Proactive mindset and strong problem-solving skills.

• General understanding of local compliance requirements.

• Solution-focused and pragmatic approach.

• High proficiency in English.

• Local language proficiency at a native speaker level.

🏝️ Benefits

• Equity Compensation.

• Medical and Prescription Drug Coverage.

• Dental and Vision Insurance.

• Short and Long-Term Disability Insurance.

• 401(k) With Company Match.

• 401(k) Annual Student Loan Match Program.

• Paid Holidays.

• Paid Time Off.

• Flexible Spending Accounts (Health Care & Dependent Care).

• Health Savings Account.

• Employee Assistance Program & Benefits Concierge App.

• AD&D and Life Insurance.

• Wellness Rewards Program.