Senior Manager, Billing & Payments Software Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the management of billing and payment platforms across DPI, GTV, and legacy systems from start to finish.

• Take responsibility for the stability and availability of the billing platform for residential, small business, commercial, enterprise, and wholesale services.

• Ensure precise rating, invoicing, bill generation, and bill delivery; implement controls to prevent any missing or incorrect bills.

• Manage the integrity of order-to-bill and service-to-bill triggers, collaborating with Product and Engineering to ensure billing accuracy.

• Drive data integrity in billing, including account alignment, service mapping, accuracy in migration/coexistence, and reduction of technical debt.

• Oversee integrations and vendor relationships for credit card, ACH, and autopay payment processing.

• Monitor and minimize payment failures and rejections through effective instrumentation, root-cause analysis, vendor escalation, and remediation strategies.

• Supervise refunds, chargebacks, account closure limitations, manual corrections, reconciliation, and ensure downstream financial accuracy.

• Collaborate with Finance/Accounting on billing compliance, provide audit support, and assess operational impacts.

• Guarantee payment security and adherence to regulatory requirements, including PCI scope coordination, evidence collection, and remediation efforts.

• Lead incident response and problem management for billing/payment defects and customer escalations; prepare RCAs and implement preventive measures.

• Develop and implement an AI-first modernization strategy to automate exception handling and unify billing engines and payment gateways into a scalable architecture.

• Serve as a cross-functional leader among Product, Care/CX, Operations, Finance, ERP, and Engineering, establishing priorities and governance rhythm.

• Undertake additional responsibilities as necessary to support the business and its evolving needs.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Accounting, Computer Science, Information Systems, Engineering, or a related area.

• At least eight (8) years of progressive experience in billing, payments, revenue systems, or fintech/telecom monetization platforms, with ownership of critical production systems.

• A minimum of three (3) years in people leadership and/or cross-functional leadership with accountability for results.

• Experience in a multi-platform ecosystem, managing various billing engines, payment gateways, and finance/ERP integrations.

• Strong grasp of payment processing concepts, including authorization, settlement, funding, disputes/chargebacks, ACH files, and reconciliation.

• Proven track record in leading incident response, problem management, and RCA practices for production issues affecting customers and revenue.

• Ability to minimize manual interventions through process redesign, automation, and platform enhancements.

• Experience collaborating with Finance/Accounting and internal audit for controls, compliance, and data accuracy.

• Proven ability to manage vendor relationships and deliverables, including SOWs, change orders, and SLAs.

• Exceptional communication skills to align executives and teams around priorities, trade-offs, and delivery plans.

• Preferred: Master’s degree (e.g., MBA, MS).

• Preferred: Experience in telecom, subscription, or usage-based rating and billing models.

• Preferred: Hands-on experience with PCI programs and coordination with QSAs/assessors and payment vendors.

• Preferred: Familiarity with Netcracker and/or similar environments to DPI and GTV; strategies for platform migrations/coexistence.

• Preferred: Experience in designing controls and observability for revenue systems.

• Preferred: Experience in applying AI/ML or intelligent automation within revenue operations.

• Preferred: Working knowledge of APIs, event-driven integrations, and data pipelines that support order-to-cash processes.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401k

• Flexible spending account

• Paid sick leave and paid time off

• Parental leave

• Quarterly performance bonus

• Training

• Career growth and education reimbursement programs

• Target annual bonus