Senior Manager, Audit Operations – CCV Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the audit training curriculum, encompassing onboarding, ongoing certification, and advanced training pathways for auditors.

• Create, implement, and assess training on audit guidelines, sampling methodologies, and quality standards.

• Design and sustain training for AI-enhanced audit workflows, which includes the validation of AI-generated findings, monitoring accuracy drift, managing exceptions, and integrating human-in-the-loop controls.

• Convert quality findings and root cause analysis into specific training interventions.

• Develop and execute remediation plans aimed at addressing skill and knowledge gaps, incorporating measurable success criteria and follow-up evaluations.

• Facilitate the implementation of updated audit guidelines and AI workflow modifications through rollout training, job aids, and reinforcement post-implementation.

• Leverage generative AI tools to customize training experiences, expedite onboarding, and enhance knowledge retention.

• Establish metrics to assess training effectiveness and report results to audit operations leadership.

• Relay training performance, skill deficiencies, and remediation progress to senior leadership.

• Foster relationships across audit operations, quality assurance, and the wider audit enterprise.

• Oversee trainer and facilitator coverage and reallocate responsibilities to meet targets.

• Recruit, nurture, coach, lead, and retain training talent.

• Integrate training programs with CCV Operations, Quality Audit, content, and Client Service teams.

• Maintain training curricula within learning management systems and supervise program oversight.

• Manage project scope, timelines, resources, stakeholder expectations, and documentation for improvements.

⛳️ Requirements

• A Bachelor's degree in a relevant field is required.

• Minimum of 3 years' experience in technical leadership involving personnel and projects, with previous experience in training, learning and development, or quality audit.

• Familiarity with generative AI applications such as Claude, Microsoft Copilot, or similar tools is essential.

• Knowledge of AI validation, exception reviews, quality drift, and human-in-the-loop controls.

• Proficient in instructional design, enabling the creation of clear, engaging, and measurable training curricula.

• Proven experience in influencing behaviors and driving the adoption of process, quality, or performance enhancements across audit teams.

• Capability to formulate training remediation plans with stakeholders, including milestones, measurable success criteria, and follow-through.

• Proficient in communicating training outcomes, skill gaps, and program performance to leadership.

• Advanced knowledge of Excel, including Pivot Tables, Macros, VLOOKUPs, queries, and complex written formulas.

• Strong analytical and problem-solving skills.

• Exceptional organizational skills, with a keen attention to detail and accuracy.

• Ability and willingness to learn new concepts and software applications.

• Excellent written and verbal communication skills, along with strong presentation abilities.

• Prior experience in a HIPAA-regulated environment.

• Comfortable speaking in front of groups, engaging with clients, and collaborating with physician executives.

• Ability to handle confidential information appropriately.

• Capable of working independently as well as in a team setting.

• Proficient in managing multiple tasks, prioritizing effectively, and meeting deadlines.

• Ability to mentor staff and enhance their performance.

• Skills in root cause analysis, trend monitoring, and needs assessment.

• Familiarity with instructional design frameworks or quality methodologies is a bonus.

• Experience in developing or maintaining audit training programs, certification pathways, or learning management systems is advantageous.

• Knowledge of medical reimbursement/payment policies, audit review methodologies, and medical terminology is a plus.

• Must have access to high-speed internet connectivity and be able to set up and maintain a suitable workspace.

• Must ensure the availability of a dedicated, secure work area.

• Must be capable of performing duties with or without reasonable accommodation.

🏝️ Benefits

• Discretionary bonus consideration.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Disability insurance.

• Life insurance coverage.

• 401(k) savings plans.

• Paid family leave.

• 9 paid holidays annually.

• 17-27 days of Paid Time Off (PTO) each year, based on specific level and length of service.

• Remote work arrangement.

• High-speed internet access/connectivity and office setup and maintenance provided by the team member.