Senior Manager – Application Development, Support

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Lead, mentor, and nurture a team of software developers and application support engineers.

• Set team priorities, eliminate roadblocks, and encourage accountability, collaboration, continuous learning, and engineering excellence.

• Collaborate with business and operational leaders to convert their needs into a comprehensive technology roadmap.

• Prioritize various initiatives encompassing development, integrations, enhancements, and production support.

• Guide software delivery through each phase of the Software Development Life Cycle.

• Advocate for best practices in design, testing, code reviews, CI/CD, release management, and documentation.

• Take ownership of the health and reliability of critical business applications.

• Direct incident response efforts, root cause analysis, and initiatives for continuous improvement.

• Develop processes for triage, escalation, change management, and on-call support.

• Propel enhancements in application stability and service performance.

• Supervise development efforts utilizing .NET, C#, Azure, and Azure Service Bus.

• Work in conjunction with Enterprise Architecture to create scalable, secure, and resilient solutions.

• Ensure adherence to engineering standards and architectural governance.

• Manage reporting and analytics solutions via Power BI and Databricks/Azure.

• Guarantee that reporting platforms and data pipelines are accurate, reliable, and well-governed.

• Assess emerging technologies such as AI, automation, and new Azure capabilities.

• Spearhead proof-of-concepts and pilot programs.

• Introduce technologies with suitable security, compliance, and operational governance practices.

⛳️ Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field, or equivalent experience.

• Over 10 years of experience in delivering and supporting enterprise business applications.

• More than 4 years of experience leading software development and application support teams.

• Strong proficiency in .NET, C#, Microsoft Azure, and Azure Service Bus.

• Proven experience guiding applications through the complete Software Development Life Cycle.

• Familiarity with Power BI and modern data platforms such as Databricks.

• Comprehensive understanding of DevOps, CI/CD, testing, release management, and change management.

• Experience in enhancing production reliability through monitoring, observability, incident management, and root cause analysis.

• Knowledge of SRE concepts including SLIs, SLOs, telemetry, logging, tracing, and alerting.

• Ability to collaborate effectively with architects, technical teams, and business leaders to deliver scalable solutions.

• Exceptional communication, leadership, and stakeholder management skills.

• Preferred: experience in healthcare or another highly regulated industry.

• Preferred: experience in supporting EHR, Practice Management, or healthcare technology platforms.

• Preferred: experience in implementing AI or machine learning solutions in production environments.

• Preferred: Azure or Microsoft technical certifications.

• Preferred: experience managing software development and long-term application support portfolios.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• A collaborative and inclusive work environment.