Senior Manager, Agency Partner Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, mentor, recruit, and develop Agency Partner Managers, ensuring accountability for the growth of gross media spend, new business, and partner welfare.

• Take ownership of the team’s performance: forecast spending and expansion, monitor targets, and guarantee that each account has a defined growth strategy.

• Transform untapped brand potentials, campaign tactics, products, channels, and seasonal and vertical initiatives into additional spending.

• Conduct portfolio assessments, pipeline evaluations, and one-on-one meetings that drive results; enhance business reviews, audits, and optimizations through strategic evaluations and direct feedback.

• Establish portfolio segmentation and coverage; create repeatable onboarding and growth playbooks; prioritize training sessions, workshops, webinars, and self-service resources.

• Cultivate relationships with agency budget decision-makers; manage escalations and critical assessments; monitor spending, performance, engagement, campaign interruptions, and staffing changes to proactively address risks.

• Collaborate with Sales, Partner leadership, and Product Marketing to resolve challenges and shape the strategic roadmap; improve team processes and tools; ensure accurate CRM reporting.

• Propel the achievement of gross media spend and new business objectives, portfolio health and growth, account strategy enhancements, partner advisory connections, early risk mitigation, and team engagement and development.

⛳️ Requirements

• Over 10 years of experience in partner management, account management, customer success, or a related client-facing position in AdTech, MarTech, or Digital Media, including at least 5 years in leadership roles.

• Proven success in growing existing accounts towards targets through upselling, cross-selling, and expansion, along with coaching teams to identify opportunities, build compelling cases, and secure business.

• Demonstrated experience in hiring, onboarding, coaching, and nurturing team members, with a clear focus on performance accountability and career advancement.

• Proficient understanding of paid media dynamics, including CPA, ROAS, and budget management, as well as insight into how agencies assess channels, execute campaigns, and allocate budgets.

• Strong analytical capabilities, responsibility for retention and account recovery, and experience utilizing Salesforce or a comparable CRM to manage pipelines, gross media spend, net revenue growth, and forecasting accuracy.

• Excellent communication and influencing skills across various seniority levels, including agency leadership, along with confidence in leading training sessions, workshops, and webinars.

• Experience collaborating with Sales, Customer Success, and Product Marketing, with the adaptability to navigate changing processes, platforms, and partner requirements.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance plans.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a supportive team environment.