Senior Legal Document Production Associate – 2nd Shift

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver word processing and document production services to clients

• Evaluate job requests, determine the appropriate production process, and ensure the task is completed throughout its lifecycle

• Edit, proofread, convert, create, transcribe, and fulfill document production requests

• Utilize necessary equipment, technology, software, and hardware for job functions

• Aid in the coordination, preparation, intake, and workflow of document production services

• Resolve complex software and hardware issues

• Maintain accurate logs and tracking software for assigned tasks

• Adhere to deadlines for accepting, completing, and delivering work

• Communicate effectively with peers, supervisors, and clients regarding job statuses or deadline concerns

• Promote ongoing service improvement and strengthen client relationships

• Manage sensitive and confidential documents and information

• Conduct quality assurance checks on colleagues’ work

• Mentor junior staff members

• Support peer teams with proofreading, design, and document production as necessary

• Perform additional tasks as assigned by management

• Engage with clients in-person, via phone, and electronically

• Comply with Williams Lea and client-site policies

• Utilize equipment and supplies in a cost-effective manner

⛳️ Requirements

• High school diploma or equivalent is required

• Advanced education is preferred or equivalent work experience

• At least 3 years of experience, ideally in a legal, banking, or large corporate setting

• Experience in document production and word processing is preferred

• Proficient in MS Office software (Word, Excel, PowerPoint) at an advanced level

• Excellent keyboarding and typing skills

• Familiarity with software programs for editing and/or creating documents

• Knowledge of legal timekeeping or job tracking systems is preferred

• Capability to thrive in a fast-paced team environment, both independently and collaboratively

• Ability to prioritize tasks, manage multiple projects, and meet deadlines

• Strong attention to detail and organizational skills, with a focus on accuracy and quality

• Skill in managing sensitive and/or confidential documents and information

• Ability to make independent decisions aligned with business needs and policies

• Proficiency in troubleshooting complex tasks, equipment, or software issues, knowing when to escalate

• Outstanding verbal and written communication skills, including professional telephone and email etiquette

• Self-driven with a positive attitude

• Proven customer service abilities

• Capability to interact effectively with individuals from diverse and multifunctional backgrounds

• Successful completion of a pre-employment background check and drug screening

🏝️ Benefits

• Medical, dental, and vision insurance coverage

• Paid time off

• Disability insurance

• 401(k) plan with company matching

• Life insurance

• Optional supplemental insurance coverages

• Parental leave

• Adoption assistance

• Tuition assistance

• Discounts from employers/partners

• Overtime compensation

• Shift differentials

• Call-in pay

• Stand-by pay