Senior Learning & Development Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Collaborate with leaders, subject matter experts, and stakeholders to gain insights into business objectives, performance challenges, employee readiness requirements, and expected outcomes.

• Perform needs and performance analyses to uncover root causes and suggest learning, knowledge, performance support, reinforcement, communication, or process-based solutions.

• Take the lead on complex learning and enablement projects from discovery and recommendations through to design, implementation, stakeholder communication, and evaluation.

• Create, develop, and deliver learning and performance solutions utilizing adult-learning and instructional-design principles across various formats including in-person, virtual, and digital.

• Set success metrics and assess solutions through participant feedback, evaluations, behavior and performance indicators, and pertinent data.

• Assist with product, process, system, and organizational changes by identifying implications for employee knowledge, skills, and readiness, while recommending enablement strategies.

• Develop reusable knowledge and performance-support materials, leveraging learning technologies and AI-enabled tools to enhance quality, scalability, efficiency, and information accessibility.

• Share expertise and learn from colleagues, engage in cross-training with L&D team members, provide constructive feedback, and elevate team standards and professional practices.

• Cultivate and sustain an understanding of Veracity’s business, insurance offerings, processes, target audiences, and operational context.

• Independently manage multiple priorities, communicate risks and progress, and support other L&D initiatives as business needs evolve.

• Execute additional duties as assigned, directed, or requested.

⛳️ Requirements

• 3–5+ years of progressive experience in learning and development, talent development, organizational learning, instructional design, training, or a related area.

• Proven experience in conducting needs analysis or performance assessments and translating business requirements into effective learning and performance solutions.

• Experience in independently leading learning initiatives or programs from initial discovery through to implementation and follow-up.

• Strong knowledge of adult-learning principles, instructional-design methodologies, and evaluation techniques.

• Excellent facilitation, communication, writing, consulting, project management, and stakeholder management skills.

• Ability to exercise sound judgment, navigate ambiguity, challenge assumptions constructively, and propose solutions that extend beyond formal training when necessary.

• Experience in coaching, mentoring, providing reviews, knowledge sharing, or cross-training with peers or less-experienced practitioners.

• Comfort with learning and utilizing modern learning technologies and AI-enabled tools.

• Willingness and ability to develop a solid understanding of Veracity’s insurance operations and employee audiences.

• Familiarity with learning management systems, Articulate 360 or similar authoring tools, Confluence or other knowledge platforms, learning analytics, or AI-supported learning workflows.

• Experience in supporting change/readiness initiatives, leadership or manager development, or cross-functional learning programs.

• Experience within the insurance industry and/or a Property & Casualty (P&C) license is advantageous but not a prerequisite at the time of hire.

🏝️ Benefits

• Health, dental, and vision plans.

• 4 weeks of Paid Time Off.

• 10 Paid Company Holidays plus 2 floating holidays.

• 401K Programs with employer matching.

• Personal assistance programs to support a healthy work-life balance.

• Remote work flexibility.