Senior Learning Design Professional

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and create learning solutions tailored for both new hires and current associates.

• Perform needs analysis to develop solutions that cater to specific audience requirements.

• Utilize instructional design principles, cognitive psychology, and adult learning theories.

• Establish learning objectives and create performance assessments.

• Choose appropriate learning activities, methodologies, media, and delivery formats.

• Develop storyboards, instructor-led training materials, and eLearning modules.

• Produce creative, engaging, instructionally sound, complete, and accurate educational solutions.

• Identify and validate content in collaboration with operational business partners and subject matter experts.

• Work together with various departments, project managers, and colleagues.

• Assess learning outcomes, performance improvements, business impacts, trends, and data patterns.

• Prepare facilitator materials, such as PowerPoint presentations, facilitator guides, activities, and evaluation tools.

• Provide training and support to facilitators, including conducting Train the Trainer sessions.

• Keep curriculum content and agendas up-to-date, valid, and relevant.

• Set development timelines and milestones while communicating progress regularly.

• Address feedback related to curriculum and content.

• Comply with design and quality standards while meeting deadlines.

⛳️ Requirements

• Minimum of 3 years of experience in learning design for adult learners.

• At least 3 years of experience in developing curriculum content, eLearning programs, and virtual learning solutions.

• Over 2 years of technical experience with Articulate 360 (Storyline/Rise).

• Progressive business experience emphasizing eLearning strategies and adult learning theories.

• Exceptional writing, grammatical, and verbal communication abilities.

• Strong emotional intelligence and organizational capabilities.

• Flexibility to adapt in a dynamic, fast-paced environment with evolving processes and multiple priorities.

• Keen attention to detail and strong analytical skills.

• Proficient in Microsoft Office products and/or similar tools, including PowerPoint, Excel, Word, Outlook, and Teams.

• Must be available to work during Eastern Standard Time business hours.

• Bachelor's or Master's degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Human Resources, or a related field (preferred).

• At least 2 years of experience in a consumer-facing role (preferred).

• Experience in Medicaid/Medicare/Provider business lines, contact centers, healthcare, and/or insurance settings (strongly preferred).

• Background in contact center learning and development for a Fortune top 100 organization.

• Experience in project management and/or PMP certification.

• Facilitation experience.

• Proficient in designing virtual instructor-led training.

• Experience in developing and managing courses within a Learning Management System (LMS).

• Prior experience in assessing learning solutions and linking them to performance outcomes.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.