Senior Lead, Insurance Compliance & Regulatory

This is a fully remote position, open to applicants in United States, +16 more locations.

📋 Description

• Oversee comprehensive investigations and de-escalation efforts for significant customer complaints.

• Act as the ultimate escalation point for intricate issues.

• Supervise carrier audits and workflows related to state regulatory complaints.

• Compose, review, and finalize communications directed to state insurance departments, carrier partners, and consumers.

• Collaborate with Legal, Product, and Engineering teams to transform audit outcomes and complaint patterns into product modifications, automated checks, and process enhancements.

• Take ownership of the complaint log and associated workflows, ensuring accurate and audit-ready documentation.

• Adhere to statutory timelines and internal service level agreements (SLAs).

• Serve as the primary operational contact for carrier partners throughout claims investigations, regulatory inquiries, and information audits.

• Provide operational direction, quality oversight, and subject-matter expertise to customer service, compliance, and claims support teams.

• Track regulatory correspondence, complaint trends, and resolution timelines.

• Alert leadership to developing compliance risk areas.

• Collaborate with Legal, Product, and Operations leadership to influence operational strategy and enhance customer trust standards.

⛳️ Requirements

• Active Property & Casualty (P&C) license is required, or a commitment to obtain it swiftly.

• A minimum of 5 years of experience in the insurance industry.

• At least 3 years of experience in state insurance and regulatory compliance.

• Preferred 2+ years in a leadership, managerial, or supervisory capacity.

• Demonstrated experience directly managing state regulatory inquiries (DOI complaints) and relationships with carrier audits.

• Familiarity with NAIC model regulations, state insurance codes, and market conduct examination standards.

• Capability to interpret regulatory requirements into operational policies and team-level practices.

• Outstanding written and verbal communication skills at the executive level.

• Strong analytical skills with a track record of utilizing data to foster cross-functional product and operational enhancements.

• Bachelor’s degree preferred, or equivalent practical leadership experience.

• Must currently be residing in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada.

• Legal authorization to work in the U.S. or Canada is required.

• Full-time salaried position.

🏝️ Benefits

• Fully remote work environment.

• Provision of all necessary equipment.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) matching program.

• Paid time off.

• Paid parental leave.

• Wellness benefits.

• Opportunities for equity or stock options.

• Strategic leadership and influence through collaboration with Legal, Product, and Operations leadership.