Senior ITSM Operations Analyst

This is a fully remote position, open to applicants in Maine, +3 more states.

📋 Description

• Oversee and manage IT incident response initiatives, taking on the role of Incident Commander during service interruptions and significant incidents.

• Organize and coordinate cross-departmental response actions to restore services while minimizing impacts on operations, clinical functions, and business activities.

• Facilitate incident bridge discussions and handle real-time communications aimed at restoring services.

• Accurately document incident timelines, actions taken, decisions made, and outcomes in real-time.

• Lead comprehensive root cause analyses and post-incident reviews, including the identification of corrective measures.

• Ensure compliance with IT service management protocols, including Incident, Problem, and Change management practices.

⛳️ Requirements

• Bachelor's degree in Healthcare, Information Technology, Business, or a related discipline, or equivalent substantial progressive work experience, certifications, and education.

• ITIL Foundation Certification to be obtained within 6 months of employment.

• Epic certification(s) in one or more application modules is required.

• A minimum of 7 years of experience in IT or healthcare IT settings.

• Extensive experience with Epic EHR/Environments is preferred.

🏝️ Benefits

• Comprehensive health, dental, prescription, and vision coverage for both full-time and part-time employees.

• Short-term disability, long-term disability, and life insurance options.

• Competitive salary.

• Tuition reimbursement program.

• 403(b) Retirement Savings Plan.