Account Operations Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Serve as the main liaison between the organization and its clients.

• Handle client requests and coordinate associated activities.

• Organize and assist with account management tasks, such as client meetings and collecting feedback from clients.

• Create internal CVs that showcase employees’ technical skills and professional backgrounds.

• Aid delivery team members in showcasing their expertise, interpersonal skills, and suitability for projects to clients.

• Assist in the onboarding process of new specialists assigned to client projects.

• Oversee team timesheets and related administrative tasks.

• Communicate timesheet data to clients.

• Assist with budgeting and billing processes related to client projects.

• Manage contractual documents in collaboration with Sales and Legal teams as needed.

• Collaborate closely with Project Managers, Account Delivery Managers, and clients throughout the project lifecycle.

⛳️ Requirements

• 1–3 years of experience in account management, project coordination, PMO, or a comparable operational role.

• Exceptional written and verbal communication skills in English.

• Strong interpersonal and communication abilities.

• Excellent multitasking, prioritization, and time management skills.

• Capability to organize personal work and consistently meet established deadlines.

• Keen attention to detail and strong analytical skills.

• Proficient in MS Office applications, including Outlook, Excel, Word, and PowerPoint.

• Familiarity with IT Services and the Software Development Life Cycle is a plus.

• Practical experience with Jira, Microsoft Dynamics 365, or similar tools is advantageous.

🏝️ Benefits

• Equal opportunities for all, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic.

• A respectful and inclusive work environment.

• Fully remote work setup.