Senior IT Systems Engineer, IT Innovation

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement intricate, business-critical automations and integrations that connect essential systems.

• Develop AI-driven and agentic workflows while adhering to governance frameworks.

• Choose technical strategies in the absence of established patterns and document repeatable best practices.

• Detect and rectify foundational issues like fragile integrations, workflow inconsistencies, and ambiguous data contracts.

• Create reusable frameworks, shared components, and agent development elements.

• Provide guidance on technical principles regarding authentication, error management, agent permissions, testing, and human approval processes.

• Collaborate with Security and Compliance to shape technical standards.

• Manage monitoring, alerting, and incident response for automated processes and agents in production.

• Lead inquiries when production systems encounter failures.

• Act as a point of escalation for IT Systems Engineers and serve as the final escalation resource within IT Innovations.

• Collaborate as a technical peer in integration design throughout the organization.

• Build strong relationships with cross-functional teams and vendors.

• Foster engineer development through design evaluations, collaboration, training, and shared documentation.

⛳️ Requirements

• Over 7 years of experience in automation, integration, or IT systems engineering, with hands-on delivery of essential automations.

• Extensive hands-on expertise with Workato preferred, or another iPaaS such as Boomi, MuleSoft, Tray, or n8n.

• Experience in integrating enterprise systems using APIs, webhooks, and event-driven methodologies.

• Proven history of designing reusable patterns that have been adopted by fellow engineers.

• Hands-on experience in creating AI-driven and agentic workflows within a governed setting.

• Proficient in a scripting language such as Python.

• Capability to select and justify technical solutions for unfamiliar challenges.

• Experience collaborating with engineering and security teams on technical design.

• Proven ability to cultivate vendor relationships.

• Skill in influencing others without authority and adapting messages for various audiences.

• Ability to mentor and develop less experienced engineers.

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

• Workato or equivalent iPaaS certification is a bonus.

• Must be eligible to work in the U.S.

🏝️ Benefits

• Comprehensive health, dental, and vision benefits starting on the first day.

• Access to One Medical accounts.

• HSA and FSA plans, with Spring contributing up to $1,000 for HSAs based on plan type.

• Employer-sponsored 401(k) matching of up to 2%.

• Annual allotment of complimentary visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• Paid vacation, sick leave, and recognized company holidays.

• Parental leave after 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Noom weight management program.

• Carrot fertility care support with reimbursement of up to $4,000 for related fertility expenses.

• Wellhub subscription for fitness, mindfulness, nutrition, and sleep.

• BrightHorizons sponsored child care, backup care, and elder care services.

• Up to $1,000 annual professional development reimbursement.

• $200 per year for donation matching.

• Equity opportunities.