Senior IT Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Address IT support inquiries from internal users.

• Follow up on pending requests to ensure prompt resolution.

• Set up accounts and configure hardware during the onboarding process.

• Assist in employee training and orientation.

• Oversee and track internal IT assets to maintain accurate inventory records.

• Provide support for computers, printers, scanners, and other peripherals.

• Utilize JumpCloud's platform to assist employees.

• Take responsibility for assigned IT projects, which includes documentation, system and application setup, and integrations.

• Collaborate with vendors for equipment procurement.

⛳️ Requirements

• 4-6 years of experience in IT, or an equivalent level of education.

• A strong eagerness to learn new technologies.

• Process-oriented and well-organized.

• Capable of giving and receiving constructive feedback.

• Ability to excel in a dynamic, team-oriented, and collaborative setting.

• Critical thinking skills to resolve everyday user issues.

• Excellent customer service and troubleshooting capabilities.

• Experience in vendor management.

• Proficient in Mac OS X and Windows; familiarity with Linux systems is a plus.

• Ability to convey technical information to non-technical users.

• Experience with Single Sign-On (SSO).

• Proficient in PowerShell scripting; knowledge of Python is advantageous.

• Awareness of ITIL principles is a plus.

• Must reside in and be authorized to work in India.

• Must have fluency in both spoken and written English.

🏝️ Benefits

• Remote-first work setup available within India.

• Equal opportunity employment practices.

• Opportunity to collaborate with teams across more than 15 countries.

• Chance to share knowledge and enhance expertise.

• Supportive and collaborative workplace culture.