Senior IT & Events Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Create and document the Executive Support framework, incorporating service tiers, SLAs, escalation procedures, and standard operating guidelines.

• Develop a proactive support model featuring preventative hardware audits, travel preparedness kits, and workflows for VIP onboarding and offboarding.

• Curate and sustain a standardized catalog of executive hardware, peripherals, and home-office equipment.

• Provide immediate, confidential, and compassionate technical assistance to executive leadership and business partners across macOS, iOS, Windows, and Android platforms.

• Oversee devices, applications, meeting room technology, and collaboration tools to ensure executive technology readiness.

• Collaborate with administrative assistants and executive support teams worldwide.

• Manage sensitive information, data, and access with utmost discretion.

• Ensure technical coverage and redundancy for executive and leadership meetings.

• Direct technical staging and live production for marketing and corporate events, leadership meetings, town halls, customer briefings, and executive broadcasts.

• Maintain systems in executive conference rooms and digital collaboration areas.

• Define and acquire loaner executive hardware for immediate deployment during hardware failures or travel emergencies.

• Write runbooks and knowledge-base materials for various executive support scenarios.

• Create feedback loops with executive assistants and leaders to monitor satisfaction and enhance service delivery.

• Act as an escalation point for Tier 2/Tier 3 internal IT support issues.

• Work in conjunction with infrastructure service providers on site buildouts, infrastructure standards, and solutions.

• Engage in or lead pilot programs for software deployments, security policies, and productivity tools prior to company-wide implementations.

⛳️ Requirements

• A minimum of 5 years in IT desktop support or systems engineering.

• At least 2 years of experience supporting C-level executives, venture partners, or board members in a dynamic technology or high-growth SaaS environment.

• Extensive expertise in macOS management and troubleshooting, including Jamf/Iru proficiency.

• Strong knowledge of Windows 11, including Intune/Entra ID experience.

• Significant administration experience with Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password, and Jira/Confluence.

• Familiarity with AV/video conferencing hardware and control software, such as Zoom Rooms, Neat, Crestron, and Shure audio systems.

• Solid understanding of home networking troubleshooting, including mesh Wi-Fi systems, DNS, VPNs, bandwidth contention, and ISP issues.

• Exceptional verbal and written communication skills.

• Demonstrated ability to remain calm, composed, and decisive under high-pressure, time-sensitive situations.

• Professional integrity, emotional intelligence, and respect for confidential business information.

• Willingness to provide occasional on-call support outside of standard working hours.

• Ability to travel as required for high-profile executive events or board meetings.

• Professional certifications such as Apple Certified Support Professional, Jamf Certified Tech, Okta Certified Professional, or CompTIA Network+/Security+ are preferred.

• Familiarity with OBS, vMix, and hardware switchers for live hybrid events is a plus.

• Basic scripting or automation skills in Python, Claude, Claude Code, and API integrations via n8n are advantageous.

🏝️ Benefits

• Equity

• Bonus

• Health insurance

• Dental insurance

• Vision insurance

• Paid holidays

• Paid time off (PTO)

• Opportunities and tools for professional development