Senior IT Engineer

This is a fully remote position, open to applicants in United Kingdom, +4 more countries.

📋 Description

• Serve as a senior escalation point for intricate IT incidents, requests, and technical challenges until resolution.

• Ensure the security, reliability, and scalability of internal technology systems.

• Implement ITIL best practices across incident, change, problem, and service management.

• Enhance service performance, documentation, operational processes, and employee experience.

• Balance routine support tasks with long-term engineering projects.

• Identify and automate repetitive IT tasks and workflows.

• Design and deploy AI-driven solutions for service delivery, productivity, and operational efficiency.

• Streamline onboarding, offboarding, access management, and software lifecycle processes.

• Utilize APIs, integrations, scripting, and automation tools to connect systems.

• Take ownership of IT services and capabilities from problem identification to improvement delivery.

• Prioritize enhancements based on stakeholder requirements and business impact.

• Develop and maintain roadmaps and project backlogs.

• Assess service quality, efficiency, reliability, and employee experience.

• Lead technical changes, migrations, and enhancements with effective communication, risk management, and planning.

• Collaborate with teams in Security, People, Finance, Procurement, and Engineering.

• Convey technical concepts to both technical and non-technical colleagues.

• Share knowledge, enhance documentation, and support fellow IT team members.

⛳️ Requirements

• Extensive experience in corporate IT engineering, systems engineering, or IT service management within a contemporary SaaS or technology organization.

• ITIL certification coupled with practical experience implementing ITIL principles in incident, change, problem, and service management.

• Demonstrated ability to troubleshoot complex issues across corporate IT systems, identity, access, devices, applications, and integrations.

• Proficient hands-on experience with Apple devices, Okta, Google Workspace, Slack, and Atlassian tools.

• Experience in building automation through APIs, scripting, integrations, or workflow automation tools.

• Practical experience leveraging AI to enhance IT operations, support processes, or internal productivity.

• Background in improving employee lifecycle processes, including onboarding, offboarding, provisioning, and access management.

• Strong problem-solving abilities and a capacity to manage technical challenges from investigation to resolution.

• Product-oriented mindset with experience in prioritizing improvements, managing stakeholders, and achieving measurable results.

• Excellent communication skills and the ability to collaborate effectively across technical and business teams.

🏝️ Benefits

• Equal-opportunity employer.

• Commitment to diversity and inclusion.

• Respectful, transparent, and trust-based workplace culture.

• Strong bonds and a collaborative team environment.

• Opportunities to lead significant projects and influence the technology roadmap.