Senior IT Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of Cherry's internal IT ecosystem, encompassing identity management and SSO, Google Workspace, device management, and essential SaaS tools.

• Design and automate the processes for employee onboarding and offboarding, including provisioning, deprovisioning, and modifications to access.

• Manage endpoint operations and the device lifecycle, which includes procurement, provisioning/imaging, inventory management, repair/replacement, and secure disposal.

• Diagnose, troubleshoot, and resolve hardware, software, account, and access issues across the organization.

• Collaborate with the Security team on SOC 2 and other audit obligations, access reviews, and enforcement of least-privilege access.

• Minimize manual IT tasks through the implementation of automation and scripting.

• Act as the escalation point for intricate IT challenges and provide hands-on assistance throughout the company.

• Oversee the ITSM practice, including ticketing, incident/request/change workflows, and SLA monitoring.

• Create documentation for systems, runbooks, and processes.

⛳️ Requirements

• A minimum of 5 years of experience in IT engineering, systems administration, or a comparable internal IT position.

• Practical experience with administering Okta or a similar Identity Provider, Google Workspace, Microsoft 365, and Mobile Device Management tools.

• Familiarity with ITSM platforms and the design of incident, request, and change management workflows.

• Proficient in scripting or light automation to reduce repetitive tasks.

• A solid understanding of networking fundamentals, endpoint management/device lifecycle tools, and best practices for access control.

• Experience in supporting SOC 2, PCI-DSS, or similar compliance audits from the IT perspective.

• Excellent communication skills and the ability to make independent decisions as a senior or sole IT resource.

• A security-oriented mindset paired with genuine empathy for end users.

• Background in fintech, healthcare, or another regulated industry.

• Familiarity with Zero Trust networking solutions.

• Basic working knowledge of AWS or GCP for internal tools and infrastructure.

• Experience in establishing IT processes from the ground up in an early-stage company.

• Must possess legal authorization to work in the United States.

🏝️ Benefits

• Competitive base salary plus bonus.

• Generous equity grant.

• Comprehensive medical, vision, and dental benefits.

• Fully remote work environment.

• Flexible Paid Time Off (PTO).