Senior IT Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee IT support requests from internal staff, including diagnosing and resolving issues related to the internal IT framework.

• Direct the execution of IT projects, which encompasses the design and rollout of new IT systems and services.

• Assess the performance of SaaS and IT solutions, providing recommendations to enhance the overall IT infrastructure.

• Assist in the support and maintenance of IT infrastructure strategies, architecture, and processes.

• Identify gaps in essential processes to create solutions for IT requirements.

• Aid in the enhancement of the current IT infrastructure, which includes testing and optimizing both new and existing hardware and software.

• Support and uphold the IT pipeline, strategy, infrastructure, and processes while ensuring prompt troubleshooting and resolution.

⛳️ Requirements

• Outstanding ability to effectively communicate IT concepts and methodologies with internal stakeholders in an empathetic manner.

• Exceptional project and time management skills, with a strong aptitude for triaging and prioritizing tasks.

• Strong foundational knowledge of IT operations and best practices in infrastructure.

• Proficient understanding of computer systems, security, networking, systems administration, databases, and data storage solutions.

• Robust critical thinking and decision-making abilities.

• Experience with hardware procurement processes and logistics best practices tailored for a fully remote workforce.

• Extensive background in IT Service Management (ITSM). Familiarity with Atlassian product SKUs, particularly Jira Service Management, is an advantage.

• Proficient in inventory and device management (MDM, EDR, etc.) and hardware policy frameworks.

• Strong technical expertise in Identity and Access Management (IAM), SSO, and access & license auditing. Familiarity with Okta or Rippling IAM is a bonus.

• Experience utilizing Google Workspace and its Admin console.

• Familiar with IT systems onboarding and offboarding processes, including protocols, chain of custody, and logging requirements for specific scenarios.

• Experience in developing documentation and knowledge bases. Knowledge of Notion or Confluence is a plus.

• Working proficiency with AI tools and foundational knowledge (e.g., Claude, ChatGPT, Copilot), particularly for enhancing scripting, documentation, and troubleshooting tasks.

• Experience with AWS, particularly IAM, AWS Organizations, Route53, S3, EC2, Lambda, and some knowledge of Cognito.

• Well-established knowledge of InfoSec best practices and IT Standard Operating Procedures (SOPs).

• Strong practical experience with automation tools (iPaaS or scripting), such as Okta Workflows, Zapier, or Workato.

• Proven success in implementing IT initiatives and supporting IT infrastructure rollouts across diverse technologies.

• A minimum of 4-6 years of experience in IT Operations.

• A Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent experience.

• Legal authorization to work in the country where this position is located; Caylent is unable to sponsor visa or work permit applications.

🏝️ Benefits

• Compensation in USD

• Fully remote work environment

• Generous holiday policy and flexible paid time off

• Competitive phantom equity options

• Coverage for exams and certifications

• Peer bonus program

• State-of-the-art laptop and tools provided

• Equipment and office stipend

• Personalized professional development plan

• Annual stipend for learning and development opportunities

• Collaborate with an exceptional global team within a remarkable corporate culture