Senior Implementations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist both external clients and internal teams in the successful implementation of Rain for both new and existing customers.

• Assess customer needs and requests throughout the implementation process.

• Oversee the entire implementation process to ensure it aligns with customer timelines and objectives.

• Keep stakeholders informed about any changes or updates related to the implementation.

• Set up and execute customer configurations following industry best practices.

• Collaborate with Sales and Customer Success teams to facilitate timely and organized implementations.

• Raise any issues to stakeholders when necessary.

• Work together with Product and Engineering teams to resolve customer issues and offer product feedback.

• Assist in the development and documentation of processes and best practices.

• Identify and propose enhancements to current processes to support the growth of Rain.

⛳️ Requirements

• A minimum of 2 years of relevant experience in implementation or onboarding.

• At least 1 year of experience in a customer-facing role managing stakeholders and timelines.

• Strong skills in project management and prioritization.

• Proven ability to handle multiple projects simultaneously without sacrificing quality.

• Familiarity with JIRA, Hubspot, Salesforce, and other customer record systems.

• Experience in HCM and HR Tech is preferred.

• A general curiosity and eagerness to learn.

• Must be legally authorized to work in the United States.

• Should not require employment visa sponsorship now or in the future.

🏝️ Benefits

• Flexible PTO.

• Coverage for Medical, Dental, Vision, Life, and Disability.

• Parental leave.

• Monthly stipend.

• Equity options.

• Competitive salaries.