Senior Implementation Engineer

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Oversee the planning, configuration, deployment, testing, and validation of Vocera voice, messaging, and analytics solutions for K-12 and commercial clients.

• Install, configure, and troubleshoot Vocera software across various platforms including Windows Server, Linux, both physical and virtualized environments.

• Configure Vocera devices and manage customer settings, including users, groups, permissions, sites, contacts, and location-specific configurations.

• Integrate Vocera solutions with Active Directory/LDAP, telephony and VoIP/SIP systems, wireless networks, and third-party applications.

• Collaborate with customer IT and operational teams to comprehend technical environments, workflows, and system requirements.

• Evaluate network and wireless readiness while troubleshooting issues across applications, servers, connectivity, telephony, directory services, and integrations.

• Create and implement end-to-end testing for functionality, connectivity, integrations, and performance prior to going live.

• Offer hands-on technical support, share knowledge, and provide guidance throughout the implementation process.

• Partner with project management, technical teams, support, vendors, and cross-functional stakeholders to manage dependencies, communicate risks, and ensure successful implementations.

• Maintain implementation documentation while adhering to security and privacy protocols throughout the go-live process and transition to support.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field, or a comparable combination of education and pertinent technical experience.

• A minimum of 2+ years of relevant experience in a customer-facing technical services, implementation, systems engineering, network or telephony administration, or support role.

• Proficiency in IT infrastructure and networking, including servers, operating systems, network connectivity, and troubleshooting network issues.

• Experience in installing, configuring, deploying, or troubleshooting enterprise software, server, or client/server technologies.

• Familiarity with Windows Server and/or Linux operating system environments, including both physical and virtualized infrastructures.

• Knowledge of system integrations or interoperability, including Active Directory/LDAP, APIs, third-party applications, or messaging technologies.

• Experience with telephony or enterprise communication technologies, which include PBX, VoIP, SIP, unified communications, or voice-over-Wi-Fi.

• Background in cloud, SaaS, virtualization, or enterprise technology environments.

• Experience in deploying or supporting technology within K-12 education, higher education, commercial, retail, public safety, or other complex customer settings.

• Willingness to travel up to 40% of the time.

🏝️ Benefits

• Flexibility for remote work.

• Commitment to equal opportunity employment.

• Transparency in pay and protections for pay discussions.