Senior Human Resources Associate, Shared Service Centre

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist with employee lifecycle processes, such as onboarding, data management, visa renewals and transfers, and offboarding.

• Draft employment contracts, contract amendments, HR policies, benefits and payroll enrollment documents, onboarding guides, employment certificates, and termination certifications.

• Organize and uphold employee records, along with customer and professional data, within the proprietary platform.

• Manage benefits and work in collaboration with brokers and insurers on benefits enrollment.

• Provide payroll information, including time and expense details, to the payroll team and local payroll providers.

• Review and verify data changes to guarantee accurate and timely payments.

• Participate in ongoing HR process enhancement and uphold standard operating procedures (SOPs) and policies.

• Address and resolve professional and customer inquiries through email and various communication channels.

• Adhere to established service level agreements (SLAs) and SOPs to ensure excellence in service delivery.

• Collaborate with partners and vendors, including insurance, local service, payroll, and pension providers.

• Act as the initial point of contact during the onboarding and offboarding processes.

• Provide support to professionals working on behalf of G-P clients and assist with backend HR, payroll, and legal service providers for international entities.

⛳️ Requirements

• 2–5 years of experience in HR operations.

• Comprehensive understanding of HR procedures and policies.

• Experience in a Shared Services environment.

• Strong practical experience managing onboarding processes across the Americas region.

• Exceptional customer service abilities.

• Proficient in written and verbal English.

• Competent in MS Office applications.

• Proactive test-and-learn approach.

• Ability to swiftly master and utilize new AI features and platforms.

• Proven AI literacy, including the integration of generative AI tools such as Gemini and Notebook LM into daily tasks.

• Resourceful in problem-solving.

• Experience in managing stakeholders.

• Self-motivated with strong attention to detail and time management skills.

• Capability to work within an international, multicultural team.

• Flexibility to accommodate varying time zones.

• Immediate availability is preferred.

• Night-shift availability for the 9-month fixed-term contract role is required.

🏝️ Benefits

• Competitive salary.

• Generous paid parental leave.

• Flexible time off policy.

• Spending accounts.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Sabbatical opportunity after 5 years of service.

• Annual bonus for non-sales positions, based on individual and company performance.